Johnson Insurance Auto Insurance Reviews

Every time I call they say they're busy and will be with me in 20 minutes. After an hour of being on hold, I finally get connected. Would it be so damn hard to have a callback feature? The way they treat their customers is disgusting...

They used to take pride in customer service but now it's only downhill... REALLY BAD and premium prices keep rising.

My policy went up twice in two years even though I had no accidents and only one minor speeding ticket (out of 3 I have had my entire life). When I asked them why it went up (after waiting on the phone for over an hour) they told me that other Johnson insured individuals made claims that they couldn't afford, so their customers were being charged more to cover the costs...excuse me? I finally decided to cancel. When I did, they told me I would be refunded in 5-10 business days. I waited. It didn't come, so, once again, I contacted Johnson and they informed me that it would take over a month for me to have my funds returned. They do not communicate well, they do not care about you, and they do not give the best rates. There are other places you can go. Trust me. I'm saving just under 500 dollars a year since I switched from Johnson.

One claim experience, complete disorganization and customer care. Anytime you'd like to call for the information you'll be waiting 30-40 minutes plus. Auto insurance pricing and how they manage the rates are all over the map. I've had $95, $122 and $191 per month in the past 3 years.

Someone backed a pickup truck into the side of our car in August of 2019. He apologized and we reported the accident. 11 months later a cheque arrived for 50% of the deductible and no explanation. I phoned and sent a message by email and eventually, an adjuster called and repeatedly told me there wasn’t 100% proof it was the other driver’s fault. Unless it was icy and we slid sideways into the truck, it could not be our fault! I wouldn’t recommend Johnson to anyone.

They are trying to make you pay more in every possible way. The latest experience really crossed the line: 1) They don't give a discount for etching (engraving the serial number on most parts of the car to make theft less desirable), although other companies do. 2) If you want to have a discount for winter tires, you have to provide them with a receipt. Besides that this makes you feel like a criminal, it also limits the options for someone to purchase the tires. You can't buy tires from someone in person it has to be from dealer or service. 3) Customer care agents are going from bad to worse. In 2 days they told me 2 completely different statements, contradicting with each other and claiming that the other was wrong (good job Johnson!) 4) Contacting by chat is useless because in most cases they will tell you to call, and you basically wasted your time waiting for a chat...

I've been using these guys prior to the big changes, and ever since they've been complete garbage. They put on the wrong insurance coverage on my paperwork, so when I got in a car accident I had to get it all changed for proper coverage. This rose my price from 87$ to 197$ a month. Then they raised my price again at 209$ after the renewal. Then I switched vehicles and they quoted me for 260$ a month. Great, I can manage that. I ended up paying 336$ instead. On top of this, I was told last month I'd be paying 168$ after credits. It wasn't even close. There was "no record of that quote." The customer service is absolute trash, the people on the phone sound like they hate their life, and hate yours even more. They get short with you when you ask questions. Don't even bother, look for another insurance company and save yourself from trouble. I dropped them and went with a better one yesterday. I'll gladly pay the cancellation fee to never see their name again.

I have a terrible experience with this insurance, find a better one instead. I have to wait 2 hours until someone will pick-up the phone, then the call will be off on their end and directed it to somewhere. Frustrated by their adjusters as you ask questions they tend to give you an attitude. They are not willing to assist and help. What's the point of cheaper insurance if they are unreachable?! Go find a broker instead that will give you a better offer.

You may find a good rate with them but they have the worst customer service. Long wait times on the phone and once you get a hold of them they provide absolutely no help. They do not care about your concern. Any change you do to your policy your premiums will go up without your notice.

My sister in law died suddenly. We have been trying for 3 weeks solid to reach an agent, have an email returned or any form of communication during this tragic time. We have no way of moving forward or cancelling or doing anything until somebody calls us back. We can't believe that this is an insurance company that should be at the ready for clients who are paying good money. We would like somebody to help us.