Johnson Insurance Auto Insurance Reviews

My daughter has been under my policy for 7 years. She then had an accident. A deer hit her vehicle. She had just finished university and was hoping to drive her car for another couple of years to pay off school debt. The car was written off and she was told she would get a cheque for $2500. She had no money for a down payment for another vehicle which she required to get to and from work. She called several times a week, e-mailed several times a week. No return call, no return email, no insurance money. Very poor customer service. Now once the contract of our entire family is done (about 7 people), we are all leaving this company. This is horrible customer service. What a way to see what the real world is like.

It appears that I was double billed and this company since August 2018 owes me well over a $1018.00 and I have attempted several times to have this issue rectified to no avail. Each time I call I get a different agent and they won't put me through to the agent I was dealing with and so the process starts all over again. I have been told numerous times that my account is with the finance people and they are creating a cheque for me? It has now been over 2 months and still no resolve. The last time I called I asked for the claims agent manager only to be told he was gone for the day much like my previous claims agent I've spoken with. Small claims court, here we come! If you are smart - don't deal with these individuals!

Hey, Morgex/Johnson/RSAGroup/Unifund (all one company now). Your adjusters are horrible, lazy and incompetent. Not one of them has shown any empathy on my no-fault accident/claim and it's been 4 months now and I've received no compensation for the loss of my vehicle. They don't answer phone calls and don't return calls. Everyone beware. Avoid this company, RSA Group and its affiliates, Unifund, Johnson, and Morgex.

I would give less stars if I could. I have been with them since 2009 with no claims. Well, unfortunately in the last two years I have had to make two claims. Today I got the phone call that I’ve read so much about in reviews. They are dropping me. I was able to switch companies for a slight increase, unlike their affiliate that they recommended, who wanted $3600 a year for my SUV. No thanks.

Feel like being completely scammed? This insurance company might be right for you! They’ll offer extremely high insurance with lots of fine print additional costs that won’t be mentioned over the phone when you additionally sign up! Feel like escaping the hell hole that you made the mistake of falling into? You can’t! They’ll charge you for the next month’s insurance (even though you won’t be covered that month) and then return SOME* of it back after 3-4 WEEKS (*ofc this is after the penalty fee they never mentioned will be deducted!—mine was $140 for cancelling it ONE MONTH before my policy expired). These losers just can’t wait to steal your money, especially if you tell them over the phone you’re a student and the money they’re taking away from you is going towards the food you need to eat that month!

I got a quote online for Johnson Insurance. I was quoted 1392$ Canadian per annum. When I called in and spoke to a representative, I gave him my VIN number 3 times. I was told I was to provide a safety certificate which I paid 180 $. When I sent the safety in, the rep called me and said after putting in the VIN, my quote was higher even though my quote was valid for 60 days. When asked how come, I was told that I gave a different VIN over the phone. Impossible as I gave it to him 3 times after him telling me that the car did not show up. I verified 3 times. He then said he was sure the mistake was mine. I then asked him to go and listen to the so-called recorded conversation. He had no explanation and was rude and told me if I wanted to go ahead with the new quote, I was to let him know. I felt totally lied to and cheated. Never again would I deal with Johnson Insurance or refer them. Real scoundrels.

Wouldn’t give me a quote because I haven’t had insurance for more than 6 years. Women laughed when I had asked for a quote and told me to call somewhere else

They are so hard to reach and can we say they have a service for French clients? It's almost a joke. 8 days trying to reach someone and get proper info in the other official language. I made a complaint to an upper level, most inefficient answers by that supervisor, same formatted responses that I heard 3 years ago and NO improvement as they don't care about us BUT they want our money, this is for sure! So Why support them?! Think to consider too other real CDN Ins. companies that really care!!

I was rear-ended, the accident was deemed the fault of the other driver, I hurt my back, head etc and dealing with this adjuster is hell. She sent me to their doctor who determined my injuries as minor, this is against the views on my MD, a pain specialist and my physiotherapist. Even when you are approved for further treatment, you have to jump through hoops. Forget your lawyers as they are waste of time. If I pay a doctor to do a surgery and he refused to do it, then it’s proven that what he says he is he isn’t, then that doctor's license is revoked, however, insurance can make the world of promises and you pay the premium, yet they don’t have to deliver. I don’t understand how Canadians sit back and allow this fraud to take place, stand up and fight back, as to the politicians who sit in parliamentary fighting... shame on you. The real issue here is us as people that are too accepting. I cancelled my policy

I have been dealing with this specific insurance company thousand times and each time I call, literally speaking, I always had and probably will always have a horrible experience. In my 30 years of expertise in auto industry, I have never encountered such uncompetitive and ghastly company like Johnson. From frontline to management to legals, this company is such a failure. One time, I had an argument with one of the reps to clarify a document that their company has sent us. And she replied to me by saying she can't give and she won't give an answer because she doesn't wanna risk her license. Their company goes on their policy which is supposed to be but the policy is against the law. I asked one of the supervisors about it and she can't answer me then she hanged up on me. I am affiliated with different lenders and lessors and I advised them not to accept any services from this company. FOR ALL INDIVIDUALS WHO WISH TO CONSIDER THIS COMPANY, A FRIENDLY REMINDER. JOHNSON IS HIGHLY UNRECOMMENDED.