Johnson Insurance Auto Insurance Reviews

Extremely upset and disappointing service. We had a claim 2+ weeks ago, not-at-fault accident, no one has ever called/e-mail or even tried to contact us. The vehicle is at a total loss and we need to know the replacement value but after numerous phone calls and e-mail from us, we have yet to receive any communications from our adjudicator. Very disrespectful and extremely rude from the organization of this size to be treating their customers this way. Do not waste your time or money on them. They do NOT appreciate your business.

Found out a year later that Johnson Insurance was still taking money for my SUV that I sold in May 2019, and won’t pay back what they owe me, said that my husband was supposed to call and cancel, they didn’t tell me that but said it was all takes care of when they talked to me in May 2019.

The longest I ever waited on a telephone for customer service 50mins:30sec, this is very very poor, I do not wish to ever call Johnson again.

Johnson Insurance does not respect its customers. Customers are just a simple way to make money. They even don't care about Loyal Customers even those with a good record. They can just increase prices and basically, tell you that ''You pay it or you go shop around to find better''. Very disappointed

The Johnson/Unifund is unreliable, untrustable and Big JOKE... I was paying 1900$ for my auto insurance till 2016 with No Accident. I had one accident forgiveness option with this company. 2017 I had a minor accident and my car is repaired by the Unifund. In 2018 my insurance premium increased to 2273$, 2018 again increased to 2446$ and last week I got renewal documents and it shows the amount 3031$. 500$ jump. I called them they said this year we increased everyone! I email often but NO Reply, I asked them to send me in written why and which reason you increased my auto insurance premium even I had one At Fault Accident Forgiveness... No Reply No mail... So, if you don't want to take a headache and save money, please go to other companies BUT never deal with this company.

Like other users' comments. I have a pristine driving record. No accidents no tickets, and I have never missed a payment! Yesterday received my renewal at more than double what I'm paying currently. The customer service representative told me she could save me $12.00 a month possibly. Increase due to keeping with competitive rates. I am taking my business somewhere else! This kind of increase is absolutely unacceptable and I'm disgusted!

Almost 3 years ago I got a ticket for having my cell phone in my hand... just a week ago they cancelled me after more than 13 years. I’ve never missed a payment or been at fault for an accident and I’ve been insured since 1991 and have no suspensions or fines. The customer service representative repeatedly said I had been convicted of a serious offence. She had me in tears! I don’t recommend Johnsons to anyone. They don’t respect loyalty or safe drivers. I understand I made a mistake and I paid my ticket but the laws were only put into effect over the last few years and it’s not like I caused an accident. If it was so serious why did they wait 2 years and 11 months to get on it?

Every year the price increased to 23-30% no matter you have accidents/tickets or NOT...

Today I received renewal and the price is almost increased to 30% more compared to last year. I called and they said due to some factors it is increased? Which factors? No Accident, No Tickets however it is increased... Unbelievable... Most terrible insurance company... Stay away!

Terrible service. Don't waste your money with this company. Passed around from representative to representative because no one follows up. No straight answers or clear understanding given just send changes with letters stating taking more money with no explanation. Very disappointed and unhappy