Johnson Insurance Auto Insurance Reviews

My car was hit by another driver while I was parked, and it was totaled. This insurance company was not at all helpful. They had me contact the other person's insurance and refused to help me at all. When I contacted the other person's insurance, they were shocked because I should not be calling them at all. Long story short, I’ve been paying for cabs the past week. Haven’t heard anything from my insurance. DO NOT USE

I wish I had read these reviews earlier. Without a doubt, they are the worst company to deal with. It has been two(2) weeks since I called to deal with an accident that wasn’t my fault (rear-ended). I have spoken to numerous “customer service” agents, an oxymoron to be sure. And still haven’t resolved the issue. The incompetence and lack of knowledge are unbelievable…. Different stories from different agents. DO NOT USE THIS COMPANY.

Extremely upset and disappointing service. We had a claim 2+ weeks ago, not-at-fault accident, no one has ever called/e-mail or even tried to contact us. The vehicle is at a total loss and we need to know the replacement value but after numerous phone calls and e-mail from us, we have yet to receive any communications from our adjudicator. Very disrespectful and extremely rude from the organization of this size to be treating their customers this way. Do not waste your time or money on them. They do NOT appreciate your business.