Terrible car insurance do not use!!
by Samantha on Apr 30, 2024
1 out of 5 stars
Car Insurance Reviews
Johnson Insurance Auto Insurance Reviews
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(196 reviews)
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My son has had two claims, while under Unifund/Johnson. Both claims he was NOT at fault. First, he was rear-ended, then, in the second accident, someone turned left into his lane running straight into him.
The first claim took almost two months to resolve. Interestingly, the garage had initially said the car was a write-off, but then after I pushed and pushed for a resolution, suddenly it could be repaired, 7 1/2 weeks later.
This time, his car was immediately written off, and that was it. We have had no luck getting anywhere with Unifund. I had one conversation with one person who, 7 weeks into the claim, said she'd take matters into her hands and personally ensure it was dealt with. That was nearly three weeks ago. Despite numerous calls, and a very detailed email to her, I have had no response.
DO NOT USE JOHNSON/UNIFUND.
Extremely upset and disappointing service. We had a claim 2+ weeks ago, not-at-fault accident, no one has ever called/e-mail or even tried to contact us. The vehicle is at a total loss and we need to know the replacement value but after numerous phone calls and e-mail from us, we have yet to receive any communications from our adjudicator. Very disrespectful and extremely rude from the organization of this size to be treating their customers this way. Do not waste your time or money on them. They do NOT appreciate your business.
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I had a total loss claim for which I was deemed at fault. From my initial call, to the subsequent four adjusters I spoke to, all but one were wonderful. I was able to get ahold of all adjusters (except the one) immediately, and they were quite pleasant, considering the circumstances. I am still working through the injury/liability parts of the accident, but in terms of the car replacement - the no-charge "depreciation add-back" meant that I got the full value of the car that we paid almost a full year ago - and it was less than 2 weeks from the day of the accident to the day my claim cheque arrived, during which time the rental car was paid for. Impressive.
My one concern is that I was given a ticket (although the officer advised me to fight it, which I am), so we will see how that affects my insurance on renewal - although my accident forgiveness was intact, so I won't be dinged for the accident itself.
Overall, they're a bit more expensive than some other places (but not many), but they're very worth it. I'll be recommending them to everyone I know that needs insurance.
My car was hit by another driver while I was parked, and it was totaled. This insurance company was not at all helpful. They had me contact the other person's insurance and refused to help me at all. When I contacted the other person's insurance, they were shocked because I should not be calling them at all. Long story short, I’ve been paying for cabs the past week. Haven’t heard anything from my insurance. DO NOT USE