Johnson Insurance Auto Insurance Reviews

Worst customer services ever, especially the claims department. I've been waiting for my adjuster to call me back and it’s been more than a week. He never responds to my calls, my voicemail, my email, and he’s never at the office: one day he’s sick, the next day he doesn’t feel like coming to the office, the day after he’s too lazy to get out of bed...

Agent penalized me for cancelling after the renewal date, which was a lot more than expected. Again called to confirm cancellation and got different numbers from another agent. For my satisfaction, they told me it’s the date when you cancel the insurance matters and the premium but we can’t calculate, it’s the system that tells us. Do not fall prey to this bad service where initially they give less amount and later rip off customers.

I have been a customer for over 5 years and never had issues. The customer service alone will have me cancel my insurance with them when it expires.

NEVER USE THIS COMPANY! STAY AWAY

Horrible service. Opened a claim on December 19, 2018, and as of now, January 12, 2019, nobody got back to me. Called and left messages and nothing. Absolutely horrible experience.

I had an accident (got rear-ended) last December 16, 2018, and I phoned them right when I had an accident! Since I will be out of the county starting December 24, 2018- January 31, 2019, I made an authorization letter so my husband can deal with it while I'm gone. Up to now, January 10, 2019, I haven't heard about the update or the status of my car, and my car has been sitting in the autobody since the accident. I'm getting really frustrated and don't know what to do! Too much stress during my vacation and I don't know what to expect coming back to Canada. Hoping you will not sign up to this horrible insurance company

I got hit by a deer in the start of October. Off the bat, the insurance company was great with answering my questions and getting me into a rental car. It took 3 weeks to hear back via voicemail that my car was written off. That was on October 26 - I’ve been trying to call back about the insurance money since that day and NOBODY has called me back or responded to my emails. I had never felt so disrespected as a long-term customer. Myself and my family will be switching insurance companies as soon as we can!!!

I received a call feedback email. Is this a joke? I didn't contact Johnson. They contacted me. And, they contacted me to tell me how their system made an error and then proceeded to tell me false information, and then told me I was going to have to pay more than double the additional amount quoted back in August because of some mysterious "error" in the system. When I asked to speak to a supervisor, the agent told me I could, but that they were not going to tell me anything different. A supervisor was not available, so now I'm supposedly waiting between 24-48 hours for a callback. The survey sent to me doesn't contain an option for "Johnson called me to tell me how they screwed up and are now going to charge me more than I was quoted".

My daughter has been under my policy for 7 years. She then had an accident. A deer hit her vehicle. She had just finished university and was hoping to drive her car for another couple of years to pay off school debt. The car was written off and she was told she would get a cheque for $2500. She had no money for a down payment for another vehicle which she required to get to and from work. She called several times a week, e-mailed several times a week. No return call, no return email, no insurance money. Very poor customer service. Now once the contract of our entire family is done (about 7 people), we are all leaving this company. This is horrible customer service. What a way to see what the real world is like.

Until I had an auto claim, I never realized how poor Johnson's service standards could be. I have been with Johnson Insurance for almost 15 years and only had to converse with an agent over renewal or adding/removing automobiles from my policy. Then last week I got into an accident and saw the dark side of what this insurance company actually looks like. I have been on hold multiple times for over an hour until I got "dropped" or heard the voice prompt asking me to "call back later" (which had been after being on hold for 2 hours exactly). Clients deserve the reassurance, after being in an accident, that the last hassle they would have to encounter would be reaching their insurance company to report it and/or follow up with it. It is unfortunate that it took filing a claim to see how poor this company really is. If you are able to, go to another insurance company that prides itself on timely service - especially when you need it the most (after an accident).

Their staff is so rude and unprofessional. They always lie to you and take half the information when they quote you. But later at the time of policy effective date, they change their amount and tell you they did not have that information. They are so rude, I do not understand even if they know the meaning of customer service. I am talking about my experience at the time of taking a quote. Claim experience? Even can't imagine what they are going to do. They are the worst worst worst insurance company. They are so unprofessional that they are not ready to listen to you. Keep away from this insurance company if you want to stay away from rude liars and unprofessional people.