Poor case manager
by In disbelief on Apr 21, 2020
1 out of 5 stars
Argumentative, poor customer service, untrustworthy.
The value of our son's car (burned, electrical fire) was based on their best guess. We sent incomparable prices on the same type of vehicle. The adjuster was very unprofessional- we asked to speak with the manager/supervisor- she retorted we needed to deal with her. It’s been 2 1/2 months.
Secure and Certified
Your information privacy and security is very important to us. We use the same 256-bit encryption and data security levels as all major banks. Our practices are monitored and verified by VeriSign and Digicert.
Independent
InsurEye is not owned by any bank, insurance company, insurance brokerage or any other financial services institution. We collect, validate, and analyze insurance experiences of real consumers.
Insightful
We aspire to equip you with insights, data and knowledge to help in making informed decisions around personal finance, insurance quotes, and other important matters. We are always open for your comments.
I was in an accident where I was sideswiped while stopped and resulted in whiplash and loss of wages. I was assigned a case manager who claimed, on her voicemail, that she would return your call within one business day. I had to leave 3 messages on 3 different days and when I finally got a call back I was on the other line who I hung up with and called her right back. She stated she was in a meeting but sounded like she was driving and would call me back. When we finally did speak it was as though she could not focus and was repeating herself and missing the question completely. She also had muffled the phone a few times as though talking to someone else in the room. Waste of my time to talk to someone who was so uninterested to even pretend to try to listen to the question being asked. I eventually found out that because I only missed 6 workdays I will only be compensated for 90% of ONE day!