MPI Auto Insurance Reviews

They will do everything in their power to screw you around and when you get double charged insurance, it's my fault. Oh, but wait, they will send you a refund check that takes 10 days to come by mail. Well, that doesn't help when you are too broke to go get gas to go to work because I have 10$ in my account - no, thanks. I'll just eat air for the next 5 days... No problem! They are stuck in 1991 and can't refund you in person. Don't even get me started on the adjusters...

I had my truck stolen 3 years ago and MPI did nothing. I provided evidence to prove the condition of the truck and they don't even look at it. The senior adjuster lied and was deceitful in so many different ways it's just disgusting. I requested that I wanted all my info from my MPI file and when I got it, the adjuster had taken pictures of my personal papers inside my truck and all my purchase invoices were gone. I thought it was the thieves but seeing these pictures I suspect he found them and destroyed them. They used black book value for my truck and the worst condition even though there was no rust and the truck was in excellent condition as I used it in my pilot business. You enter the K and options to get the value, MPI takes off an extra $12,500 for the 444,000K on a 5.9 Cummins diesel. They send you a registered letter with a letter hidden inside that you have 5 days to respond or you agree with everything MPI says. In hindsight I wish I had recorded every call and meeting, now they have a fraud campaign out and they are so guilty of it themselves but no one protects us, the consumers.

There is no competition, you can not go anywhere else - and this is probably why MPI representatives behave like they don't owe you anything and you are just little p.o.s for them. Every MPI center has different rules or they just understand them differently (this is from my own experience ). Do not try to argue with the clerk (even if you are sure that you are right ) because he is putting it in your file and you are singled out in any MPI center. I owed them 40 $ for my last payment as it was overdue, they never sent me a letter that they are charging me 40 $ overdue fee but they did send me one that sounds like I'm the biggest criminal in the province. ??? MPI should be reviewed and reconstructed.

I was involved in an accident where my tail end slid out towards the median, but instead of a median being there a vehicle was crashed on top of the median. 4 other people slid the same way into the side of the median which instead was a vehicle that shouldn't have been there in the first place. Instead of acknowledging extenuating circumstances (96 accidents in that one night due to conditions and unsalted/unsanded roads), MPI found me and the 4 other people at fault for hitting a vehicle, we all got -5 demerits for it.

Currently in a battle with MPI. My vehicle had a hit and run while I was at work. Now MPI wants me to say I crashed my own car. Who in their right mind would admit to something they didn’t do. I hate MPI they’re horrible. I wish we had privatized insurance. They won’t fix it unless I say I crashed it out they suck.

My vehicle was in an accident 4 weeks ago. Nobody has contacted me once about my vehicle. After calling in numerous times I found out they deemed it a writeoff after two weeks. One week after that I was given an "offer" which I again had to call in to get. They offered me $12,000 less than I paid for it 14 months ago. I submitted a counter offer the very next day, filling out all their required paperwork. It has now been another whole week and have yet to get a reply. Any time I call in the supervisor who has to handle our claim now is not in or is off that day. What a way to treat your customers who are without a vehicle... I would give MPI a 0 if it were an option.

I'm currently having an absolute battle with MPI. My vehicle was at a shop being fixed when they left my keys in the car and left it outside the compound! Well shockingly it was stolen. Now my Lincoln MKX was a 2007 but it was in perfect condition other then the passenger mirror wouldn't stay up, which was why it was at the shop in the first place. It has only been on the highway 4 times and has 70, 000 km on it. MPI doesn't want to fix any of the damages saying it was old damages! I'm fuming. All kinds of scratches and dents, tears in the leather, the windshield cracked all the way across.. I was a victim and now MPI is victimizing me. It has been over a month since it was stolen and I don't even have it back yet. I wish I could go anywhere else for insurance.

Rear ended at red light 2 times!! My parent is enduring severe pain due to the car accidents. Their symptoms are very severe, they can't cook or do housework. And they have severe headaches every single day and have finished taken 9 big bottles of extra strengths Tylenol already for the pain. MPI DOESN'T CARE about their customers. They would book an assessment 2 weeks later and don't reimburse us or give us any of the treatment. The only way to make MPI reimburse for your treatments or anything is when you really get paralyzed from the accident... PLEASE if anyone has the same experience, just find a LAWYER first, don't even try to talk to them. They only care about profits and they are like robbers.

I got into an accident in my friend's car because the brakes wouldn't work, MPI took the car 3 days later. They told me I'd have to prove that the brakes failed already assuming that I did it on purpose. My friend then went to place holding her car and it looked 100% different, the hood looked like a crowbar was taking to it and the head light was hanging out, we had MPI send pictures of what they took when the car got to the lot, they said the car was in the same exact condition that they picked it up in (which it wasn't) we have no idea what else they did to the car now, and we believe they tampered with it to prove I was at fault. Just because we're teenagers they expect the worse. The adjuster couldn't even tell us what happened to the car and she had no idea what she was talking about. She was making jokes about the hood of the car. Very unprofessional and disappointing that I'll have to probably take a hit on my license because MPI are crooks.

I was rear ended at a red light and the driver responsible took 100% fault. I noticed within a few days after the accident that my gas gauge was going down rapidly so I had my vehicle towed believing that my vehicle would be fixed or written off. (It's a 2000 GMC 4x4) After three weeks of MPI inspecting and also towing it to a shop, MPI refused ti fix my vehicle stating that the fuel line leak was caused by corrosion and not the impact of being rear ended! B.s. I even offered to pay 50% to get it fixed but they outright refused. I was then informed by the inspector that MPI would be demanding a safety inspection at my cost. After taking my truck in there was no mention of rust and that I had a fuel leak!! I can't justify fixing my truck for $1000 when its only worth $1800! This should all be covered by MPI, my insurance provider because I was rear ended and it wasn't my fault. I now have one week to cancel my plates and now will have to sell my truck off for parts with no money to replace it! I feel ripped off completely!!