MPI Auto Insurance Reviews

I'm currently having an absolute battle with MPI. My vehicle was at a shop being fixed when they left my keys in the car and left it outside the compound! Well shockingly it was stolen. Now my Lincoln MKX was a 2007 but it was in perfect condition other then the passenger mirror wouldn't stay up, which was why it was at the shop in the first place. It has only been on the highway 4 times and has 70, 000 km on it. MPI doesn't want to fix any of the damages saying it was old damages! I'm fuming. All kinds of scratches and dents, tears in the leather, the windshield cracked all the way across.. I was a victim and now MPI is victimizing me. It has been over a month since it was stolen and I don't even have it back yet. I wish I could go anywhere else for insurance.

Rear ended at red light 2 times!! My parent is enduring severe pain due to the car accidents. Their symptoms are very severe, they can't cook or do housework. And they have severe headaches every single day and have finished taken 9 big bottles of extra strengths Tylenol already for the pain. MPI DOESN'T CARE about their customers. They would book an assessment 2 weeks later and don't reimburse us or give us any of the treatment. The only way to make MPI reimburse for your treatments or anything is when you really get paralyzed from the accident... PLEASE if anyone has the same experience, just find a LAWYER first, don't even try to talk to them. They only care about profits and they are like robbers.

I got into an accident in my friend's car because the brakes wouldn't work, MPI took the car 3 days later. They told me I'd have to prove that the brakes failed already assuming that I did it on purpose. My friend then went to place holding her car and it looked 100% different, the hood looked like a crowbar was taking to it and the head light was hanging out, we had MPI send pictures of what they took when the car got to the lot, they said the car was in the same exact condition that they picked it up in (which it wasn't) we have no idea what else they did to the car now, and we believe they tampered with it to prove I was at fault. Just because we're teenagers they expect the worse. The adjuster couldn't even tell us what happened to the car and she had no idea what she was talking about. She was making jokes about the hood of the car. Very unprofessional and disappointing that I'll have to probably take a hit on my license because MPI are crooks.

I was rear ended at a red light and the driver responsible took 100% fault. I noticed within a few days after the accident that my gas gauge was going down rapidly so I had my vehicle towed believing that my vehicle would be fixed or written off. (It's a 2000 GMC 4x4) After three weeks of MPI inspecting and also towing it to a shop, MPI refused ti fix my vehicle stating that the fuel line leak was caused by corrosion and not the impact of being rear ended! B.s. I even offered to pay 50% to get it fixed but they outright refused. I was then informed by the inspector that MPI would be demanding a safety inspection at my cost. After taking my truck in there was no mention of rust and that I had a fuel leak!! I can't justify fixing my truck for $1000 when its only worth $1800! This should all be covered by MPI, my insurance provider because I was rear ended and it wasn't my fault. I now have one week to cancel my plates and now will have to sell my truck off for parts with no money to replace it! I feel ripped off completely!!

My adjuster claimed that they didn't have any market info for a 1999 Golf GLS TDI and then had to resort to using ADP for a value report. The report was full of $1000 "unidentifed vehicles". How can they claim that this makes any sense?! How am I to reasonably believe that these are cars like my own? If they could use it in my report, why couldn't they be identified as my car? MPI and ADP are a bunch of crooks. They are trying to cheat people out of the proper value of their vehicles. There are similar stories everywhere... why does this keep happening?!

Very slow and rude service autopac needs some competion a claim not even my fault takes them over 3 weeks slowest service I've ever seen and rude customer service

My vehicle was hit in a parking lot. A witness came forward and gave a statement to mpi, . Mpi still won't process the claim. They insist the vehicle hit a stationery object. They hired someone who looks at the vehicle and writes a biased report. Amazing how a person who gets a cheques from Autopac and has a theory out weighs a witness who was there. It would be a complement to call mpi a crook.

Yes, my older car was in an accident, broken headlight and few scratches. The estimator says, here's the estimate, go get it fixed. I say, hey, is this close to a write off? He says, sure we can total loss it. Fine.
But then I have to go up 3 levels of supervisors to get a sniff of a fair settlement, bringing similar ads with prices, making 5 appointments - arguing and debating about the settlement. And finally they agree to give me the amount they were willing to pay for repairs on the car!! Why put me through all this?? oh yeah, cause you can, cause your the only game in town, cause your mission statment about customers and all that is bogus. mpi you play a mean game and not fair.

Extremely slow, painful and needed money for every form I filled out. They were unable to give me the information I needed to obtain a drivers license on one form (Date I got my drivers license and Drivers Abstract), I had to get a drivers experience and a Drivers abstract. Not sure why this information cannot be put on one form.
Also, the process is very interesting, they can change my phone number, my address, my credit card information over the phone, they can also send my Claim's over the phone but for the Driver's experience I have to put the same information on a form and fax it in (no email availability).

I don't quite understand why this many forms need to be filled out? why information cannot be sent via email or secure website (there is no difference in terms of security mail/fax vs. secure website upload)? Why standard information required for transferring license to other provinces is not a single form and multiple!

I wish I could find insurance some where else. they are quick to take my money but not so to do the right thing. There answer was to go back to the broker when there the ones who made the mistake. Guess you can do what you want when your a monopoly.