Worst people do deal with ever!
by Evan S on Apr 18, 2024
1 out of 5 stars
This company knows their business. I felt they were there every step of the way to guide me through the claims process. I never felt my concerns were deemed insignificant. They were efficient and never left me wondering where I stood. They were willing to accomodate my desire to patronize a business other than one they were accustomed to dealing with. I felt valued as a customer.
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I’ve had multiple encounters with SGI and three separate claims all of which I had a very bad experience, the first claim I received atrocious customer service and the claim took nearly 3 months to get resolved while I was without a vehicle and would not receive a rental, the second claim SGI refused to reimburse me for over $3,000 of recently done work on my now totaled vehicle, and the third was made by someone making a fraudulent claim that never occurred with my vehicle however SGI refuses to take into account any of my words and are charging me over $500 for an accident I was not even involved in. They refused to look at my undamaged vehicle and refused to give me any information about the accident or the other vehicle in the accident. Wanting to share my experience on another site, seeing as SGI makes no effort to improve their customer service.