SGI Auto Insurance Reviews

Had a stone chip (I purchased windshield coverage), it was on out of province event as I live on a border. I had paid for the repair while in my neighbor province. What a pain to get a refund. They wanted my Tax notice of assessment and a big explanation of the event. All for a $42 claim. Seems to me, with all the commercials they put on YouTube with the employees talking about how great it is to work for SGI, that they spend more time on that than anything else. I'd go elsewhere if there was a choice. A joke really.

I’ve had multiple encounters with SGI and three separate claims all of which I had a very bad experience, the first claim I received atrocious customer service and the claim took nearly 3 months to get resolved while I was without a vehicle and would not receive a rental, the second claim SGI refused to reimburse me for over $3,000 of recently done work on my now totaled vehicle, and the third was made by someone making a fraudulent claim that never occurred with my vehicle however SGI refuses to take into account any of my words and are charging me over $500 for an accident I was not even involved in. They refused to look at my undamaged vehicle and refused to give me any information about the accident or the other vehicle in the accident. Wanting to share my experience on another site, seeing as SGI makes no effort to improve their customer service.

Someone hit me rushing a light. They were not paying attention and they went into my lane and hit me. After the accident, they admitted fault due to these reasons. Through the claim process that the business started, SGI instead sided with them and gave me full fault despite what occurred at the accident. When I inquired what I could have done to prevent the accident, they kept providing different answers that contradicted my personal written statement. Once this was found out, they changed their answer again. In short, do not trust SGI to go based on your written statement. If the other individual or company apart of the collision is well connected, that will be considered by SGI and their written statement will then be weighed more heavily than yours regardless of what occurred. Get a dashcam for your front and back of vehicle.

I live in SK and have no option but to deal with them. I have two hit-and-run claims in progress and the company doesn't take it seriously. You pretty much have to pay a $700 deductible every time someone damages your car and even if you have an eye witness it takes them more than half a year to decide the fault.
I insure three vehicles with them and for the one and half months I was gone out of the country and unregistered my vehicles and stored them. SGI decided to hand out $100/registered vehicle if the vehicle was registered as of March 9th, 2022, without considering who has paid how much in premiums in all those years.

I even worked for them for three years, and worst management. They'll keep changing their policies like stupid.

SGI insured my vehicle in October 2022 and I was able to opt for a three-payment system. When I looked closer at the payment dates, 40% was required up-front, with the full payments being made even before five months into the insurance policy (which lasts a year). This is my money, not theirs, and this type of behaviour on the part of insurance companies is not acceptable. Three equally spaced payments throughout the year would be fine; however, in this environment of high inflation, this is a money grab by the company.

The customer service I have experienced while making this claim has been very cold and short. I understand if the employees don’t enjoy their job, but there needs to be a change in how these phone calls are conducted. For example, I was not greeted with a kind tone, and at the end of the conversation, I did not receive a goodbye. A simple hello how are you doing today, and goodbye and thank you would be so wonderful to hear as opposed to no farewell. This has been my experience with three employees on the phone, all of which they have called me.

I’ve had my auto insurance with SGI for 3-4 years now, and I’ve paid my premiums monthly on time with no issues. My payment for last month, unfortunately, bounced so my broker reached out to me stating that SGI is now threatening to cancel my insurance unless I pay my FULL YEARS premium to them within two weeks. My monthly payment that bounced was $100 - now they’ve threatened that since one payment bounced, I owe them the rest of the entire years premiums of over $900 in two weeks or I’ll be cancelled. I have no problem paying what I owe for my monthly installments maybe even a fee is understandable but to demand almost $1,000 from a loyal customer for one meesly missed payment is horrendous. You got to have some type of understanding with your customers. That’s not a good way to do business at all. I work in the Commercial Insurance Industry and we allow people to make up their missed payments before taking action like this. Absolutely ridiculous.