Car Insurance Reviews

SGI Auto Insurance Reviews

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(73 reviews)
SGI
1.6 out of 5 stars:
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Kind and courteous claims process.

by DC Steeves on Jan 24, 2024
5 out of 5 stars

This company knows their business. I felt they were there every step of the way to guide me through the claims process. I never felt my concerns were deemed insignificant. They were efficient and never left me wondering where I stood. They were willing to accomodate my desire to patronize a business other than one they were accustomed to dealing with. I felt valued as a customer.

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Amazing experience

by Kendra Carlyle Auckland on Dec 15, 2023
5 out of 5 stars

I have had to make two sgi claims in my life thus far and I was dreading it as I had heard bad things however, both of my experiences were great! (minus the fact I had to make a claim of course) but both time the customer service was exceptional they made it as easy as possibly for me and were very quick, I unfortunately forget the name of the woman I dealt with last year on my first claim but they just made an awful experience so manageable and gave me an unexpected positive experience with SGI. Thank you to the main people who helped me with my claims 😊

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SGI Employee Phone Calls

by Jay on Jun 10, 2022
2 out of 5 stars

The customer service I have experienced while making this claim has been very cold and short. I understand if the employees don’t enjoy their job, but there needs to be a change in how these phone calls are conducted. For example, I was not greeted with a kind tone, and at the end of the conversation, I did not receive a goodbye. A simple hello how are you doing today, and goodbye and thank you would be so wonderful to hear as opposed to no farewell. This has been my experience with three employees on the phone, all of which they have called me.

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Some bumps but overall great

by 123 on Dec 8, 2020
3.7 out of 5 stars

There were mistakes with my claim and the timing was a bit lengthy, HOWEVER, once we voiced our concerns, I found the staff to be incredibly genuine, kind and approachable. They sorted the concerns and completed the process with efficiency, respect and kindness. We were very impressed at how quickly they fixed things and grateful for their actions to make it right.

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Unprofessional and rude

by SGIisAjoke1994 on Mar 24, 2020
1 out of 5 stars

Every single person I have met that works for SGI are extremely unprofessional, rude and corrupt. Even going so far as to give their own family members and friends automatic passes on driving and written tests in my area (between Rosetown and Kindersley Sask) and being extremely rude, temperamental, intrusive and even vulgar at times. Over the phone, they’re even worse. You will be, interrupted, degraded, talked down to and treated like a child in 2nd grade. This company needs to be shutdown or better yet sued into bankruptcy. I seriously recommend anyone working for SGI to take a good long look in the mirror and think about their life choices and morals.

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