Car Insurance Reviews
SGI Auto Insurance Reviews
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(75 reviews)
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Agent/rep attitude (6)
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I’ve had multiple encounters with SGI and three separate claims all of which I had a very bad experience, the first claim I received atrocious customer service and the claim took nearly 3 months to get resolved while I was without a vehicle and would not receive a rental, the second claim SGI refused to reimburse me for over $3,000 of recently done work on my now totaled vehicle, and the third was made by someone making a fraudulent claim that never occurred with my vehicle however SGI refuses to take into account any of my words and are charging me over $500 for an accident I was not even involved in. They refused to look at my undamaged vehicle and refused to give me any information about the accident or the other vehicle in the accident. Wanting to share my experience on another site, seeing as SGI makes no effort to improve their customer service.
This company knows their business. I felt they were there every step of the way to guide me through the claims process. I never felt my concerns were deemed insignificant. They were efficient and never left me wondering where I stood. They were willing to accomodate my desire to patronize a business other than one they were accustomed to dealing with. I felt valued as a customer.
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I have had to make two sgi claims in my life thus far and I was dreading it as I had heard bad things however, both of my experiences were great! (minus the fact I had to make a claim of course) but both time the customer service was exceptional they made it as easy as possibly for me and were very quick, I unfortunately forget the name of the woman I dealt with last year on my first claim but they just made an awful experience so manageable and gave me an unexpected positive experience with SGI. Thank you to the main people who helped me with my claims 😊
The customer service I have experienced while making this claim has been very cold and short. I understand if the employees don’t enjoy their job, but there needs to be a change in how these phone calls are conducted. For example, I was not greeted with a kind tone, and at the end of the conversation, I did not receive a goodbye. A simple hello how are you doing today, and goodbye and thank you would be so wonderful to hear as opposed to no farewell. This has been my experience with three employees on the phone, all of which they have called me.
There were mistakes with my claim and the timing was a bit lengthy, HOWEVER, once we voiced our concerns, I found the staff to be incredibly genuine, kind and approachable. They sorted the concerns and completed the process with efficiency, respect and kindness. We were very impressed at how quickly they fixed things and grateful for their actions to make it right.
Every single person I have met that works for SGI are extremely unprofessional, rude and corrupt. Even going so far as to give their own family members and friends automatic passes on driving and written tests in my area (between Rosetown and Kindersley Sask) and being extremely rude, temperamental, intrusive and even vulgar at times. Over the phone, they’re even worse. You will be, interrupted, degraded, talked down to and treated like a child in 2nd grade. This company needs to be shutdown or better yet sued into bankruptcy. I seriously recommend anyone working for SGI to take a good long look in the mirror and think about their life choices and morals.