SGI Auto Insurance Reviews

So, my neighbor decided to make a claim against me for something I did not do. In the end SGI found me guilty and I had to pay for something i did not do. I even got a paint match which came back negative and I was still at fault...

I Have a 2019 Lexus Nx300 f2 sport which was smoking in the garage for about 5 hours when my garage caught on fire... Ontario province... They didn't give me the rental same day, it was on 22nd of June, and on Monday when I reached their office because they were closed on weekends, the adjuster answer kinda surprised me when I said that I need a rental, she told me that I have 2 cars... Unprofessional at all... I pay insurance for both... After they ended up giving me rental on Monday when I called after hours and I returned it on Wednesday because we were going on vacation... Now I am trying to get a rental from 10 am and my adjuster seems to be ignoring me... Wish I can put - 100stars... Will switch my cars insurance after solving claim for sure... Been calling about 20 different numbers. Don't know what to do. My time worth more... Good thing my wife is a lawyer... Recording every call now...

Got an online quote from SGI. Phoned Westland Insurance in Calgary who told me SGI did not offer monthly payment plan. Phoned SGI and they said yes, they do and that I should have been given the plan. Stay far far away from Westland Insurance brokers, and stay even further away from SGI Canada. I was insured through a broker with SGI a few years back and blew the engine in my truck leaving me with my other vehicle to drive. I faxed them and cancelled my insurance on the truck because I couldn't drive it. Westland refused to rebate me for 9 months of insurance for the cancellation. I got a hold of SGI and was finally paid my rebate after 10 months from the time of the cancellation. SGI is the worst insurance company I have ever dealt with. Please for your sake stay away from them.

Took my vehicle without even informing where they gonna keep it. Got pictures from SGI with snow all filled in the vehicle as it was lying in a compound for a long weekend (it's a joke as if they would have told me prior that they gonna keep my vehicle in open, I would have dragged it to the garage). Adjuster initially appointed went on for 3 weeks vacation since my claim was filled. No communication at all (till you call in and ask). Their estimators cant value anything

Worst company I ever dealt with in my life. I had 3 vehicles insured. In July, I asked to have one removed. August came, still not removed, September came, still not removed. Broker started ignoring my emails. Had to finally call a manager to get it taken care of. Got an email stating my new payment would be $235, coming out of my acc on Oct 5th, then a letter in the mail a week later saying $144 would come out Oct 21st. Assuming they refunded me for their mistake of not removing the vehicle since July. Payment tried to come out Oct 5th from an account I no longer use, so it went back NSF. Had no clue til following week, I got a cancellation letter. Called and lost my temper on them, asked for a manager. Conveniently, they're all in a meeting!!! Not willing to own up to their own mistakes, so I ended up having to pay off my policy in full and they will no longer do monthly payment at all because they screwed up sending me wrong information. None of this would have happened if they would have removed the vehicle in July like they were supposed to. Bunch of crooks. Needless to say, once my policy is done in 2 months, I'll be done with their crap!!!

Received an auto insurance quote for just over $200 a month and was accepted by both parties. Received the temporary permit through email. After 5 days, the rates went to over $800 a month. SGI stated it had an MTO (Ministry Transport Ontario) report of an accident. SGI would not provide a copy of the MTO report after multiple requests, so we went to the police and found out that there was no MTO report. We then tried to cancel the policy, which SGI denied, as SGI then said that there was a conflict with the non-existent report and their policies, so SGI cancelled the policy. This all took place within 4 weeks. SGI still continued to take the $800 a month, on top of the original $200 initial for the policy, yes, that was over $1000 for 4 weeks of insurance! We have yet to receive anything in the mail about the policy. SGI now refuse to contact us, and no longer answer any text, emails or phone calls.

I was hit by a deer. I was denied for coverage even though I got an active Auto Pak on top of my regular auto insurance to cover any wild wide collision and rental car coverage. The out-of-province adjuster avoided me and refused to phone me back for any updates. I was told to have any car fixed at my own expense. Beware for out-of-province trips.

If you have ever had your vehicle impounded and you could not afford to pick it up and they said it went to auction as a salvage with no keys which was a total lie, we need to talk. My vehicle didn't even make it to the auction and sold to the towing company for 350.00. The vehicle, if at the auction, would have sold for between 4 and 5000.00. But now I have to pay 1226.00 before I get my drivers licence back and the towing company has my car and is trying to sell it for 1500.00. Complete fraud.

I got into a hit&run accident on a highway, the company tried to blame me for the case! After I got into an accident especially when I'm not at fault, I was waiting for SGI adjuster to help me, but instead, she tried everything to question me like I'm the one hit&ran away. Doesn't matter if my car is covered or not, this is a useless insurance, whoever buys their insurance one day you're gonna get deceived by them.

I talked to one of their customer service representatives and honestly, the experience was absolutely terrible. They were so judgemental and one even laughed at me while I was making my claim. I am sorry, but when someone is in distress and talking about an accident, that is not the way to speak to them. And the person I spoke to acted like she knew exactly what happened and wouldn't even listen to me. And when I requested to draw a diagram for them they refused my request because they said that I was lying. If they weren't a requirement by the government, they would have no customers because they are the worst insurance company in existence.