SGI Auto Insurance Reviews

I live in SK and have no option but to deal with them. I have two hit-and-run claims in progress and the company doesn't take it seriously. You pretty much have to pay a $700 deductible every time someone damages your car and even if you have an eye witness it takes them more than half a year to decide the fault.
I insure three vehicles with them and for the one and half months I was gone out of the country and unregistered my vehicles and stored them. SGI decided to hand out $100/registered vehicle if the vehicle was registered as of March 9th, 2022, without considering who has paid how much in premiums in all those years.

I even worked for them for three years, and worst management. They'll keep changing their policies like stupid.

SGI insured my vehicle in October 2022 and I was able to opt for a three-payment system. When I looked closer at the payment dates, 40% was required up-front, with the full payments being made even before five months into the insurance policy (which lasts a year). This is my money, not theirs, and this type of behaviour on the part of insurance companies is not acceptable. Three equally spaced payments throughout the year would be fine; however, in this environment of high inflation, this is a money grab by the company.

The customer service I have experienced while making this claim has been very cold and short. I understand if the employees don’t enjoy their job, but there needs to be a change in how these phone calls are conducted. For example, I was not greeted with a kind tone, and at the end of the conversation, I did not receive a goodbye. A simple hello how are you doing today, and goodbye and thank you would be so wonderful to hear as opposed to no farewell. This has been my experience with three employees on the phone, all of which they have called me.

They were totally concluded my claim only through a phone call. I just tell them that my damaged clothes were about $40. They denied my $100 bill and return $40.

My car was hit by someone at night while parked on street. SGI took paint analysis after 3 months and denied my claim as they were saying it comes from a barricade paint sample, but I want to tell them that paint on a barricade is the same as paint on a small trailer. Please give chance to literate people in government sectors so they know how to talk with costumers. Moreover, when I ask that can I have a paint analysis they said no. You should proceed with the court if u need that. They already took 4 months to denied my claim. Adjuster Gord H the rudest person I ever saw!

I had a deer strike in Alberta they took the truck to a garage in Alberta and fixed everything that had to do with the deer strike and when I got back to Saskatchewan SGI told me that a lot of what they fixed wasn’t covered. What I have was the best insurance package money can buy but the guy on the phone basically told me I was a liar... I had to pay thousands in repairs. SGI are very dishonest I wish Saskatchewan would allow private insurance companies to operate. One of the highest insurance rates in Canada. Ridiculous feels like we are living in a dictatorship. Maybe time to move back to Alberta and save some headaches.

I have car insurance with SGI. They take payments out on random days with no notice. If I don’t have the money in there, they then charge me return payment fees and pick another random day to take out a payment. I’m not sure how they are allowed to just decide a random date when we have a contract. It’s impossible to talk to anyone. I was changed to this company by my last insurance company, which was also owned by the same people with no notice. They also raised my insurance price when I have no claims. It’s about $50 more a month than any other company I’ve gotten quotes from. Stay far far away from SGI.

My elderly parents were victims of a phoney hit & run on a day when they had never left their house. SGI did not attempt to fully investigate the situation and filed a 100% at-fault decision within 5 business days. When follow-up attempts were made, they were unresponsive. Terrible company with terrible ethics. Beware and stay away.

I Have a 2019 Lexus Nx300 f2 sport which was smoking in the garage for about 5 hours when my garage caught on fire... Ontario province... They didn't give me the rental same day, it was on 22nd of June, and on Monday when I reached their office because they were closed on weekends, the adjuster answer kinda surprised me when I said that I need a rental, she told me that I have 2 cars... Unprofessional at all... I pay insurance for both... After they ended up giving me rental on Monday when I called after hours and I returned it on Wednesday because we were going on vacation... Now I am trying to get a rental from 10 am and my adjuster seems to be ignoring me... Wish I can put - 100stars... Will switch my cars insurance after solving claim for sure... Been calling about 20 different numbers. Don't know what to do. My time worth more... Good thing my wife is a lawyer... Recording every call now...