SGI Auto Insurance Reviews

I’ve had multiple encounters with SGI and three separate claims all of which I had a very bad experience, the first claim I received atrocious customer service and the claim took nearly 3 months to get resolved while I was without a vehicle and would not receive a rental, the second claim SGI refused to reimburse me for over $3,000 of recently done work on my now totaled vehicle, and the third was made by someone making a fraudulent claim that never occurred with my vehicle however SGI refuses to take into account any of my words and are charging me over $500 for an accident I was not even involved in. They refused to look at my undamaged vehicle and refused to give me any information about the accident or the other vehicle in the accident. Wanting to share my experience on another site, seeing as SGI makes no effort to improve their customer service.

Someone hit me rushing a light. They were not paying attention and they went into my lane and hit me. After the accident, they admitted fault due to these reasons. Through the claim process that the business started, SGI instead sided with them and gave me full fault despite what occurred at the accident. When I inquired what I could have done to prevent the accident, they kept providing different answers that contradicted my personal written statement. Once this was found out, they changed their answer again. In short, do not trust SGI to go based on your written statement. If the other individual or company apart of the collision is well connected, that will be considered by SGI and their written statement will then be weighed more heavily than yours regardless of what occurred. Get a dashcam for your front and back of vehicle.

I live in SK and have no option but to deal with them. I have two hit-and-run claims in progress and the company doesn't take it seriously. You pretty much have to pay a $700 deductible every time someone damages your car and even if you have an eye witness it takes them more than half a year to decide the fault.
I insure three vehicles with them and for the one and half months I was gone out of the country and unregistered my vehicles and stored them. SGI decided to hand out $100/registered vehicle if the vehicle was registered as of March 9th, 2022, without considering who has paid how much in premiums in all those years.

I even worked for them for three years, and worst management. They'll keep changing their policies like stupid.

They don't work with you. My policy was renewed on March 24, 2022. They wanted me to pay for renewal. I did pay for a half before the due date and they call and it didn’t fit in the payment it has to be what they want. So, now I move on from SGI. I do not recommend this company!

Seriously SGI? Your adjusters are vague, slow, and completely out to serve themselves. Even when the person isn’t at fault.
This whole process needs a revamp and more training of your entire staff.
I wish we had the option to go somewhere else because SGI would have been boycotted years ago.

They were totally concluded my claim only through a phone call. I just tell them that my damaged clothes were about $40. They denied my $100 bill and return $40.

I have never dealt with a more unfair company in my life. Couldn't get a hold of them. And they will suspend your driver's license without telling you. Even paid for plates and they didn't tell me it was suspended!

My car was hit by someone at night while parked on street. SGI took paint analysis after 3 months and denied my claim as they were saying it comes from a barricade paint sample, but I want to tell them that paint on a barricade is the same as paint on a small trailer. Please give chance to literate people in government sectors so they know how to talk with costumers. Moreover, when I ask that can I have a paint analysis they said no. You should proceed with the court if u need that. They already took 4 months to denied my claim. Adjuster Gord H the rudest person I ever saw!

I was dealing with Mitchell (estimator) and Rusnak (adjustor). Both Mitchell and Rusnak denied to fix my bumper's new damage caused in the latest collision. Their answer was simply a "no". Rusnak was quite close to yelling when I kept asking her what to do with the new damage. She also had her wrong phone number on her email signature. Both of these staff of SGI are incompetent in dealing with customers. They were not able to give me a satisfactory answer in a diplomatic manner. SGI will need to step up with customer service.

SGI wrote off my truck over a month ago. The adjuster that was appointed to my claim, advised me twice (once via email, and once over the phone), that she was...."here to work for me". They offered $47,500, which I found really low for someone that was...
"here to work for me". I fought with them myself and got them up to $50,000. They then said that was their last offer and if I don't accept it, I would have to go to arbitration. So I paid $400 for an arbitrator and I was awarded $52,500. $5,000 more than what SGI's 1st offer was. Imagine if they stole $5,000 from every vehicle, property, injury claim they handle. That would be millions of dollars a year they are stealing from the public. If anyone is going through a claim, please consider an arbitrator, as the cost isn't that much to get what you deserve.

So remember, your adjuster is there........" to work for you".