State Farm Auto Insurance Reviews

Really disappointed with State Farm Canada and its unprofessionalism. I registered a claim last Monday and was promised action within 2 days. It's been 7 days now and nothing. All they have to do is to have an appraiser go to my dealership and provide an estimate, and that takes 7 days!!! They don't answer phone calls...really bad customer rep. I have always had great interaction with State Farm US and really disappointed with the level of service.

Poorest customer service. They just need your money. They will lie, lure you into the policy and once you are in, they do not care about you. No 1 ranking for unethical company. Do not provide pre-authorization to your account. They take your money without your notice even after you complain and try to cancel their insurance. Customer complaint center has no authority over anything. Only thing you get out of this insurance company is, mental agony and, if you have an issue, both agents and customer care will listen to you, talk and do nothing about it.

I'm really upset. I canceled my 4 policies 3 months ago with State Farm. The next month they took the entire monthly premium from my bank account. Later they explained to me that they needed to pay the cancellation fees. After 3 weeks they send me a check with what was left after fee payment and now I got a letter telling me that I was sent to "Debt collection company" for owing them money? I'm so upset I will post everywhere what State Farm does to the clients for more than 10 years when they decide to cancel any policies. -Odalys

I have been accident free for the past year and yet my policy has gone up. When i called them, the reason they gave is there is some system info error for my record. They should have charged me the higher price from the beginning. The insurance agent that I signed my contract quit and another one called me a while ago to introduce himself. When I tried to reach him after seeing the new policy, he's gone too. Wonder why......

I had been a State Farm auto insurance customer for over 30 years. My agent retired in 2016 and was replaced by someone else, in another location office. When I called recently about possible reduction of my combined auto/home insurance, they had no information on file except my name and address. I may as well of just walked in off the sidewalk. All I got were excuses, "oh our system is being updated" ... you should call us when you got news your agent was retiring.." No mailed material indicated I should contact them at renewal time. When I indicated that I was the customer and they should contact me - they said "do you know how many customers that would be and how long that would take?" I was laying over $200/month and found another provider who'd save me $600 a year compared to State Farm. Then I made the mistake of contacting my agent again requesting HR amount charged if I were to cancel all of my policies before renewal. They told me to "contact our head office in Quebec", they gave me the underwriters contact information?! Even the underwriters said who told you to contact us? And they contacted my agent. State Farm never offers discounts even when you call them. Ask them to match a competitor and they will not. Given the amount of money I'd spent with State Farm for 3 decades, they couldn't have turned out worse. Go to any other insurance provider rather than State Farm.

Customer service on the phone is useless and rude.
I had to speak to someone from the head office regarding cancellation of my 3 auto policies that I was unaware of because my agent couldn't figure out how to update my address, despite the fact that I told them to update it multiple times (yet they kept mailing letters to my old address).
Customer service on the phone would just transfer me multiple times to another department just so they don't have to deal with it. Not until I posted something on social media that they had no other choice but to let the right person contacted me and honoured the corrective action, which they should've done months sooner.
What a painful process and a waste of my time. Awful company

It started out great but quickly went downhill. The customer service was horrible - getting answers from my agent of his assistant was like pulling teeth. And when I called the 1-800/1-877 numbers, they were no help either. Every month I'd get a notice in the mail saying my monthly amount changed, and there would be no heads up or explanation as to why. I would contact my agent and he would give me roundabout answers that didn't actually answer anything. At one point he promised the monthly rate wouldn't change until my renewal date, and sure enough the following month I received another rate change notification. Unbelievable. When I cancelled my policy I received a bill for an outstanding balance. Do you think this notification would tell me what the charges were for? NO! So once again, I emailed my agent to ask for details around the charge - what was it for, how was it calculated, etc. His answer was just that it was a cancellation fee for cancelling before my renewal date. I couldn't find any documentation or literature outlining a cancellation fee, so I inquired about that and the assistant's response was "there's always a cancellation fee" - wow, thanks for your help - useless! All I ever wanted, was information regarding my payments - I don't make payments blindly and would like to know what I'm being charged for. Is that too much to ask? Cancelling State Farm is the best decision my husband and I made. Stay away! For reference, our agent was located in Guelph, ON

The customer service is terrible. Wendy D, a claim representative, was so mean to me. I had to reassure her that I am calling on behalf of my money and not her attitude. Paul W, he is also a big harassment since I've had State Farm's insurance. When you call to speak to someone, you have to go through 12 people before ending up in the right department. And half of the phone staff isn't educated about anything else except what's in their department. Pathetic and great teamwork, State Farm. The staff is awful and the demands are very threatening and not appreciated. They harass customers for money as well. And the employees talk to u like you owe them.

From the very beginning this company, sitting in person and on the phone, refused to answer my questions, gave me a quote that was not the actual monthly amount, and had the worst customer service when trying to clarify the increase in monthly charges. The paper statement with both vehicles on it was hard to understand. The agent ignored my questions repeatedly about why I need to be rated and why they need my current policy number and insurance company to remove me as a secondary driver. I'm so angry right now I can't even type well. DO NOT (and i ignored other peoples warnings because I thought maybe it was just them) Do NOT get your policies with State Farm! Stay away from the Barrie, ON branch!

My family and i have been with state farm for years. Never a problem. However this last two years have been awful for me. I feel forced to leave the company that was once so good. Since certa became part or owners,nothing but mistakes that cost me. If my rate stayed the same month to month, i could budget. With out relying on these people. I called and asked for them to stop the auto pays. I never know when to money will actually come out. They refused. My bank tells me to close the account, and set up a new one. Why should i have to? I would have to change all my other accounts. I am very upset with the person i don't have a choice but to speak to at this company, absolutely useless and uncaring. The snippy comments and lack of empathy. Besides the auto pay issue, they cant get the communication with head office. OR it really is the incompetent office worker. I get bills sent saying the money is due a certain day. Then the money gets taken out whenever. Sometimes i try and pay back when the money is available and they take the payment for the car and put it toward my house?!? Why would i pay the damned house insurance for three months in advance when i had no |€|*[€| car insurance. I asked about it to the moron they have answering the phones at the office and was told they cant transfer the payment or refund me. The last thing that happened was they send me a notice, say i owed x amountp of dollars. On the date due they take DOUBLE. Or tried too. I had the amount in the account but not double. So boom bank hits me nsf charge. Same day, my mortage company tries to ding me for no fire insurance. Seems the company forgot to send the reinstatement to my mortgage company. So THEY tried to charge me for not having insurance. Again had gotten nsf charges. So 90 in charges from my bank because these arses wont even try anymore. I tried explaining. I am on a very limited budget. I need to know how much and when money is due. They wont work with me at all. Now i am shopping elsewhere. So will my family.