State Farm Auto Insurance Reviews

They changed (more than doubled) my premium after 2 months (in middle of the insurance term) and their explanation was this is common. So if you get a quote from them expect that your premium to go up anytime.

Do not sign up for State Farm. In my opinion it has become the worst insurance carrier in North America. The claims process is nearly none existent. It takes an adjuster months to return your call as counsel, and then they assign cases to lawyers who do not bring adjusters to settlement conferences. Do not sign up!

I was wrecked by someone that had limited property damage coverage and up until this day, they haven't paid my vehicle, they are giving me the run around but I have already reported them to GA department of Insurance, if I pay for full coverage is to cover the vehicle from end to end not for them to decide what they want to pay, the shop where the car is at said it was a total loss and now they want to send another adjuster from state farm to do another estimate, which does not make sense. Abusers

An operator of a commercial business van hit my parked car while I was shopping. Just a small fender ding and paint scuff. Kudos to this guy, because he waited by my car, explained it to me, and had his own insurance company on his phone. His insurance company got all the paperwork going, told me they'd get in touch with State Farm, and approved a car rental for me for 10 days, as I reside some distance from an auto body shop. When the work was finished, I got my car back, and his insurance company called and asked me if everything was satisfactory, which it was. Two days later State Farm called and billed me for three days of over-rental of the planet on my credit card, and the auditor wouldn't even listen to the explanation, or that the other insurance company approved it. It was only $275, but the principle of it, and the rudeness of the auditor caused me to pull ALL my (3) vehicles out from them, and to advise anyone asking about insurance NOT to do business with them.

I was hit by someone insured by State Farm and they are essentially giving me the run around in order to avoid paying repairing the damage their insured driver did to my vehicle. I had a police report filed that clearly has the driver admitting fault and get 2 citations for it, but they are so claiming they need to determine liability. It should be an open and shut case. They are not a good company to work with. This situation should've been resolved.

I recently bought a truck that had a small lowering kit, called State Farm for insurance and they told me I had to submit pictures of all sides so I did, went back the next day and they told me that they couldn’t insure it because it was too arrow dynamic and that resulted in a faster acceleration rate. Work on a vehicle all the time never once heard of something so ridiculous didn’t even ask what size motor or anything. Very uneducated and will do anything to save money.

I was involved in an MVA five years ago and their adjusters would rather turn your life upside down chase you everywhere even have investigators move in next door. They do not help those in need would rather fight you on what you need for your recovery. The investigators they hire are criminals. Stocking you 24/7. They have destroyed my life and do so on purpose they have ruined my life with my family my friends even enlisted the help of neighbors to try to find out information. If they took the time to help clients Statefarm's rates would not be as high as they are but spending 3 cents to fight a cent you guys are the scum of all scum insurance companies. Do not use this company if you think you're going to be insured if you hit in your car.

I had two experiences with State Farm, in the first, when I purchased a new auto (same make and model as previous), they failed to update my policy, even after calling and billed me for 2 years, and then refused to pay a claim for a small crash stating that the wrong VIN was on the policy and then refused to pay the monthly fees they were charging me. Then we had stolen jewelry and found out that they let our policy lapse. Two emails with an agent, where he confirmed he put it in place, all documentation sent, etc. Then when we went to make a claim, he said - you never had a policy, I forwarded emails where he stated it was active and then he stopped responding...

I called to get a car quote. First, a man answered, he sounded nice. He said that he will transfer me to some lady. That lady had a bit of attitude but she was alright. She asked a few questions and then said, I will call you back shortly with some details. It has been 2 weeks now, no call. 0/5 stars.

My son who is 17 received his g2 license on July 22nd, 2019. He called State Farm, from Cornwall ON, for car insurance, he received a quote beforehand. He was told that it may take up to 14 days to get car insurance! Why so long? We figured we will wait a few days. Went away for one week, came back, still no word from State Farm. At this point, he was getting impatient. He had to update his Seller's package, it was updated 3 mo before, but needed a recent one. The only change for that was the date, all info was the same. Had to spend 40$ to get that done. Both times. Had to submit pictures of the car inside and out. Which was ridiculous. By week 3, received an email from them explaining that because he is a new driver, they need to check everything out. He finally called another insurance company and was insured within 15 min, did not need any pictures, or hassles, This company needs some major work on customer service. From what I read, I am not the only one. How are they still open? Not to mention have customers. Unbelievable