The Personal Insurance Auto Insurance Reviews

I would give 0 stars if I could. I have been insured with The Personal for 4 years now and they increased my rate by 27%/$40 per month because of a minor speeding ticket I received 2.5 years ago (first and only conviction). When I called to find out why the increase was so steep, the broker actually told me I should be grateful that the ticket was only discovered now and began listing a number of factors as to why else my premium increased. The most ridiculous one was that because I drive such a common vehicle and there are many of them on the road; there's a higher % chance that the same make & model would be involved in an accident. I shopped for better rates and found 2 companies offering a cheaper rate than I am currently paying (Costco & Sonnet). When I called The Personal to see if they could match my quote they said "No." and offered absolutely nothing to keep me as a customer. Absolutely terrible customer service, especially towards a loyal customer.

After moving under a kilometre away my rate went up. By 70$ a month. When I called them the very short-tempered person who answered the phone informed me that I was being charged extra for having a ticket that I was told and confirmed previously that it would not increase my insurance rate. Previous to this whole experience my wife tried to cancel insurance on a car that we no longer owned and they would not accept this cancellation for over 2 months.