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The Personal Insurance Auto Insurance Reviews

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(190 reviews)
The Personal Insurance
1.6 out of 5 stars:
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Worst possible customer support - run away from this company

by Steve Shein on Feb 13, 2024
1 out of 5 stars

I was hit from behind on the highway while stopped, my truck is probably totaled, but I have not had any response as to what my compensation will be. The other driver that hit me took full responsibility. It has been over 100 days with no resolution in sight. The first advisor was a complete waste of oxygen, would not answer the phone or reply to emails. After 5 weeks of her stupidity with no results, I got assigned another advisor who seemed to be more responsive at first, but he too is now earning the one-star rating, giving a date for resolution and when that date comes giving another date 2 weeks out. I will be pulling all of my vehicles from The Personal once this claim is settled, assuming it is during my lifetime.

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Don't deal with The Personal Insurance

by Kunal Chandra on Nov 9, 2023
1.3 out of 5 stars

Don't deal with The Personal Insurance unless you want to get harassed and threatened by the claims advisors. Had an accident back in February 2023 and ultimately, the insurance company deemed it has driver fault whom hit my vehicle in a roundabout. It took almost five months to get my vehicle repaired and then the harassing phone calls came at home and as well as on my cell phone. At one point the claims advisor threatened me to have me in handcuffs, charged for failing to pay "The Personal Insurance Company for an extra $400", criminal charges against me in front to the repair shop, cancel my drivers licence and repossess my vehicle until I pay the extra deductible until was paid in full amount. Glad that I cancelled my insurance with The Personal and don't deal with them anymore.

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They are just cheaters and scammers

by Anonymous on Nov 1, 2023
1 out of 5 stars

I had very bad experience with The Personal. I was on emergency medical trip and they requested some documents which I was not able to respond to in limited timeframe. They terminated my insurance and they just did it through letter which I received upon my arrival back to Toronto. They somehow assured me that new application would work and I provided all documents on the same day. The underwriting team cancelled citing the purchase is more than 60 days which didn’t and failed to provide insurance and kept me waiting this long. Pathetic company, it’s my first car and had bad experience with them

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Absolute Worst Company

by Frequentreviewer on Oct 5, 2023
1 out of 5 stars

Car was hit by lightning and this company was a nightmare; in fact, worst company to ever had the unfortunate experience of dealing with. Sent adjustor out, in middle of claim was suddenly assigned another adjustor who wouldn't come out, had to chase down this company, finally could take car in, then at time to pay, the Personal said I probably did the damage myself (on my new car?!) - auto repair manager said he'd never dealt with any insurance company this bad.

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Claims

by Raimond Vintuks on Sep 26, 2023
1.5 out of 5 stars

They are very good at taking your money but customer service is horrible. It's been 7 weeks and we still don't have the claims cheque. There are mistakes one after the other have resulted in this ridiculous delay. When the claims department is contacted the representative says there is nothing they can do about it, like direct deposit the claim amount. Would not recommend them.

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Employee named Terry is beyond rude

by Drew on Jul 19, 2022
1 out of 5 stars

Adviser Terry is a big mistake to be part of the a company that can ruin your reputation. Maybe that's why you guys have a very poor feedback rating. Terry is an unprofessional uneducated employee that I've talked to. She is a beyond unacceptable individual in the company... Good luck to you... I hope don't treat your fellow human like your slave... You can't treat people like that remember we are still human. Good luck Personal having such an unprofessional employee... What the experience with you...

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The worse customer service ever

by Mary on May 25, 2022
1 out of 5 stars

Very impolite and terrible customer service. Never try Personal that is a trap. The agents are very rude and disrespectful. Giving you the wrong information for the quote and they are not responsive.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Poor treatment of customers

by Keyur Desai on Mar 2, 2022
1 out of 5 stars

I contacted them regarding a new quote. The first quote they gave me was a really good price. But they needed a few more details and so I called them back. Every time I call them the price increases with the same detail. They promise a price but change it with every call. When you ask them why their agents started yelling. Threatening that they do not have to give me insurance. (One of the agents' names was Max stay away from him). I got quotes from their competitors too and the best part was. When I called to confirm my policy; they pulled my report and told me that they would have to increase my premium than originally quoted due to some information on the auto plus report. The next day I called another company and they pulled my insurance record from the same company but that had different information than what personnel told me. Not only did they give me the wrong price/quote but disrespected me over the phone and intimidated me as a client. Would not do business at all with them. Be careful.

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