The Personal Insurance Auto Insurance Reviews

Can't say enough to thank customer service for their prompt and personal service after contacting them re: damage done to vehicle during our severe windstorm . I was asked if vehicle was still able to be driven. Told them it was but bumpers had to be taped on. They told me were to take it for damage appraisal and that while it was being repaired they would supply me with rental for the period of time it was being repaired. Granted vehicle was not able to go for repairs until the end of august due to such high volume of repairs to other vehicles that were not driveable. I was completely satisified with this as i realize that rental vehicles are scarce during the spring /summer season and that repairs are done in priority. I received many calls from The Personal to see if everything was o.k At the time my husband was in hospital and it was a stressful time for me.They added my daughter to policy, at no extra charge, so she could take care of this event. Received my renewal for this year and it is a few cents cheaper than last year. I would recommend The Personal to anyone.

My car was broken into while it was in a secured, private underground parkade. The thieves broke in regardless of the monitored security camera system (and were caught on video but so far not caught by police). When I called the service rep was very thorough, making sure I had enough time to answer all questions (since I called right after calling the police) and then taking time to explain exactly what would happen next. There was no argument over arranging for a tow truck, rental car, and repair shop. I decided to use the recommended repair shop after they explained their process to ensure quality service. The repair shop was excellent. As was the car rental company, which provided pickup service and also drove me to the repair shop to pick up my car. I was given phone calls and emails throughout to keep me updated on the status of my claim. I had my car back within a week of it being broken into. Given this was the first time I had to make a claim I was very pleased with the result.

Great company, treats you like a human being not a number. Very flexible, their name doesnt lie, they make it personal to your needs. Nothing but great and friendly service.

I had an accident with my truck. The Personal was quick to give good advice, approved the tow truck, approved a garage to take the truck to and quickly resolved the final settlement. My truck was a write-off and they offered me a reasonable pay off.

2 of my vehicle were involved in accidents. 1 was a hit and run the other I got rear ended. Both claims were handled very quickly and professionally. I am very happy with this company and would highly recommend to others.

claim was handled effectively

In regards to value for the money, they offer more competitive premium pricing then other quotes I've received in the past. Although this is likely because I receive a "corporate" discount through my credit union.