The Personal Insurance Auto Insurance Reviews

I was paying $160 a month including the car and residential insurance, I've had no accidents, a single speeding ticket that was 2 years ago, and they increased my premium to $234. Never going to come back!

I’ve been with The Personal for over 10 years. Initially everything was really well and prices were unbeatable. In the last few years, prices have skyrocketed (I know this is the case for most insurance companies), however, their service has declined exponentially. I put in a claim and they took well over a month to assist me (was almost impossible to get a hold of their staff and management is nowhere to be found). I realized why they are much cheaper… They don’t actually assist their clients. They also sent me to their approved shop which tried (twice) to get me to proceed with work without being cleared by the claims advisor. Although they may be cheaper, I highly recommend staying away from this company as the process is stressful and they are not willing to assist honest people.

I made a small claim on my house insurance after the recent ice storm (spring 2023) for damage to the shed. Processing was fast and on-line. Just recently got the renewal policy for the house insurance and the premium has gone up $550 plus taxes. They will not entertain any changes to the premiums unless I increase the deductible to $1,000 (for everything) which reduces the annual premium by $88. BTW: I have two cars; trailer and two houses with The Personal. That will change. I am onto comparison shopping. Have been with The Personal for over thirty years. So much for that.

They increase your premium by 80% with no claim and no reason was given. I have been loyal customer of personal from 7 years and regret my business with them.

Got a letter from them on April 8, 2022, stating that special discount for the armed forces. So today I obtained the quote for my own insurance and got a ridiculous quote of $164 per month for a 2012 Acura TL used for pleasure only i.e. not for work. I called to get a quote for the additional 3 drivers in the family, I was quoted $ 243. My current insurance is $143. I am mesmerized by how can they use Armed forces time like this. I request Paul Douglas, VP of The Personal to look into and stop sending such letters to the Canadian Armed Forces as it is the worse teamwork and potential customer experience.

Thank you