The Personal Insurance Auto Insurance Reviews

I got a quote for my car from their website and indicated myself as a non-group general customer. On the quote clearly mentioned: " This quote doesn’t include savings you may be eligible for through your employer, professional association, union and/or credit union." Their customer service raised my quote $90 more because I was not part of any group or association and their management excuse was "on the below of the email, it mentioned the quote is not guaranteed." They are not reliable and their system is not accurate. They address their pricing on reasons are not valid and reasonable. Happy I didn't start with them. I am sure, later they will raise their price for other excises as well. Don't even try or waste your time.

This company is TERRIBLE! My wife was SIDE SWIPED by another driver. She was in her lane, she was in control when another vehicle lost control. Another driver then lied to her insurance company coming up with some out of this world story about would my wife apparently lost control in the completely opposite direction she was travelling and they were both at fault... I talked with an accident investigator and he said what she told her insurance company was a physical impossibility. I told this to the Personal and they basically told me to get over it. They are the WORST insurance company I have EVER dealt with in my 16 years of having insurance! Stay away, stay FAR AWAY from this company. They're happy to take your money and happy to do nothing to represent you at all!

As someone who has worked in the insurance industry for more than 8 years, I hate being lied to by people who are supposed to be "experts." If you have a claim with this company, get ready for the run around of your life. I filed a claim back in January and only resolved it this week. I did everything that I was told to do, submitted all the documents and was told I would be contacted as soon as possible. Fast forward three weeks later and I had called and e-mailed for some sort of update. I told my advisor that I needed my car fixed by the middle of February because I had a new job in another province. I literally begged my advisor's help which was followed by silence. Meanwhile, my claim was denied weeks prior because their adjustor couldn't determine the damage, to the car, which did not make sense to me as I provided all the information they needed. I was even told that the adjustor physically went to the shop to see my car. I called the shop as soon as I found this out, only to be told that that was a lie. Long story short, I spent more than 10 hours on the phone speaking to multiple people, told that I had to pay for all the repairs and to submit the documents. It was a wonderful time borrowing money from family members and also being told that my job was given to someone else because I was going to be 2 weeks late. When my original advisor finally got back to me, I was told that they went on vacation. So glad their priorities were in check, and if you're curious, they had a wonderful time. They had no remorse for what they put me through that I hung up on them in disgust. They do not care about you at all. Remember, these people are so desensitized that you are nothing more than a voice on the other line. The best part is that you can not even escalate the call, you are stuck...

We only claimed $385 for an ambulance and then when we are about to transfer to another company we discovered in the claim description that we've claimed $3,001! That's how greedy they are! Then when I spoke to the claim agent, he yelled at me on the telephone, what horrible customer service! You need to stay away from this insurance company at all costs!

Like many other comments, I have had similar experiences with this company regarding filing a claim. To make a long story short, while on vacation out of province my vehicle was hit while parked. This company should hire me to work for them seeing as I had to do the majority of the work for my claim myself. Including when booking my return flight back after being hounded on short notice to pick my vehicle up from the garage. So after working nights and travelling provinces, I arrive at the approved repair garage to find out my car still requires repairs. I contacted the person who offered no solution or even any sense of accountability since they limit your choices for body shops. This is a warning to others if you have a new vehicle do not use this insurance company, they don't care for their customers (car members) they are only out to line their pockets off of the Canadian military. The only reason why they even have a star on this website won't let anyone rate them lower.

Signing up with The Personal Insurance company is the biggest regret of my life. If you ever have a fraudulent claim submitted against you, do not expect this company to use common sense or help you fight the claim at all, even if it is well documented and completely obviously a fraud. My representative refused to help me at all, gave me scripted answers, refused to answer pertinent questions, refused to pass me onto a manager of any sort. Once the situation was finally escalated to someone higher, I asked that communication between us be documented via email so that I had a paper trail - that manager stated that they do not provide email communication and told me they would only speak to me over the phone. I'm facing a major increase in my premiums, but The Personal Insurance wants to operate via he-said-she-said. A quick Google search shows very low ratings and a recent lawsuit they lost. Honestly, go with a better company even if the rates are a little higher - at least your insurance (which affects quite a bit of your life) will be in competent hands and you can avoid this kind of nightmare.

I had a claim which is in process for one year, still, don't get any response. Though I gave all my information and details, they call once in 2 months and they still leave a message saying that we need some information from you. The worst experience with this insurance. Waste of money and time on this.

I have been with them for years for home and auto, always paid in full and no claims. I called for a quote to add another driver/vehicle. I was on/off hold for more than an hour and finally bluntly told my policy would be cancelled because the driver I was getting the quote on had a previous cancellation for non-payment with another company. I was stunned. What started out as me looking for a simple quote ended in someone with no empathetically telling me my policy was going to be cancelled because of something someone else did. Asked for a manager, was put on hold for another 20 minutes and told no one available. I refused to hang up without speaking to a manager and finally got someone who apologized and offered a solution. However, by then I was enraged. I promptly phoned Allstate and moved my home and auto AND saved $500. Good riddance!

I had a very bad experience with one call centre man. He had no respect and was very rude to me when I called to finalize a quote I got the previous day from one the center representative, who was very nice. This man is a bully, a very aggressive intimidator and mistreats others.