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The Personal Insurance Auto Insurance Reviews

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(190 reviews)
The Personal Insurance
1.6 out of 5 stars:
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Worst possible customer support - run away from this company

by Steve Shein on Feb 13, 2024
1 out of 5 stars

I was hit from behind on the highway while stopped, my truck is probably totaled, but I have not had any response as to what my compensation will be. The other driver that hit me took full responsibility. It has been over 100 days with no resolution in sight. The first advisor was a complete waste of oxygen, would not answer the phone or reply to emails. After 5 weeks of her stupidity with no results, I got assigned another advisor who seemed to be more responsive at first, but he too is now earning the one-star rating, giving a date for resolution and when that date comes giving another date 2 weeks out. I will be pulling all of my vehicles from The Personal once this claim is settled, assuming it is during my lifetime.

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Don't deal with The Personal Insurance

by Kunal Chandra on Nov 9, 2023
1.3 out of 5 stars

Don't deal with The Personal Insurance unless you want to get harassed and threatened by the claims advisors. Had an accident back in February 2023 and ultimately, the insurance company deemed it has driver fault whom hit my vehicle in a roundabout. It took almost five months to get my vehicle repaired and then the harassing phone calls came at home and as well as on my cell phone. At one point the claims advisor threatened me to have me in handcuffs, charged for failing to pay "The Personal Insurance Company for an extra $400", criminal charges against me in front to the repair shop, cancel my drivers licence and repossess my vehicle until I pay the extra deductible until was paid in full amount. Glad that I cancelled my insurance with The Personal and don't deal with them anymore.

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Absolute Worst Company

by Frequentreviewer on Oct 5, 2023
1 out of 5 stars

Car was hit by lightning and this company was a nightmare; in fact, worst company to ever had the unfortunate experience of dealing with. Sent adjustor out, in middle of claim was suddenly assigned another adjustor who wouldn't come out, had to chase down this company, finally could take car in, then at time to pay, the Personal said I probably did the damage myself (on my new car?!) - auto repair manager said he'd never dealt with any insurance company this bad.

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Crooks!

by Braden on Jun 29, 2022
1 out of 5 stars

Don't insure with these clowns.
New Vehicle Protection coverage is a scam - they won't honour it and you get stuck with lost value even if you are not at fault. Run, don't walk, away from these crooks.
Thanks for saddling me with thousands of dollars in lost value as a result of a collision I was not at fault for.

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Competitive rates and excellent service

by Underhsh on Feb 25, 2022
4.7 out of 5 stars

I've had many car insurance companies over many years, this is one of the best ones I've had. Competitive rates, easy-to-understand documents, questions answered quickly, staff know the products they sell, always responsive when making updates or changes to policies. I had a no-fault claim (vehicle hit by other drivers, their fault) and the claim was settled quickly and efficiently, I was given a rental car while my vehicle was in the repair shop, and all parts were OEM parts, not aftermarket. They also give good discounts on other policies you may have with them such as home insurance and RV insurance, which I have. I am very satisfied with those policies as well.

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The worst experience!

by Demi on Jul 14, 2021
1 out of 5 stars

Almost got killed a few weeks ago to no fault of my own someone ran a red and hit me at the intersection... deemed other driver's fault... The claim has been brutal... They offered a settlement on the phone and then told me to return my rental at the same time. My policy states vehicle replacement up to 1500 paying 69 dollars a month. Shows me a clause after the offer they have we have to return the car. A different amount was given first settlement... Not once asked me how I was feeling. So much more too long to write... I have referred many family and friends over 2huch are saying they will renew with other company...which I will be doing in May been a customer over 10 years with a clean record the stress they have caused has been crazy...

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Stay FAR away!!!

by JMcK on Jun 26, 2020
1 out of 5 stars

This company is TERRIBLE! My wife was SIDE SWIPED by another driver. She was in her lane, she was in control when another vehicle lost control. Another driver then lied to her insurance company coming up with some out of this world story about would my wife apparently lost control in the completely opposite direction she was travelling and they were both at fault... I talked with an accident investigator and he said what she told her insurance company was a physical impossibility. I told this to the Personal and they basically told me to get over it. They are the WORST insurance company I have EVER dealt with in my 16 years of having insurance! Stay away, stay FAR AWAY from this company. They're happy to take your money and happy to do nothing to represent you at all!

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Hit and Run Claim

by Dave on Feb 28, 2020
5 out of 5 stars

I left my old insurance company in December 2019 for home and auto. Saved 30% combined on both insurance coverages. The old company tries to match and said I was a valued customer (30 years) but couldn't match. Great customer service to set up an account. I had a hit and run claim from a parking lot scrub on bumper 2 months after setting up a new account. Easy to contact the claims department and courteous and they sent out an adjuster to my home! I told them the body shop I wanted to use that I liked from past experience and they set it up and I got a cheque in the mail to pay the repair costs. I pay the deductible. They also called and walked me through how to set up my on-line account! So far service has been grand.

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