AMA Auto Insurance Reviews

My mother had home and auto insurance with AMA. My mother passed away on May 18 and on June 2 I contacted AMA to cancel her policies. I was asked to submit her Funeral Directors Statement of Death which I did by email. In my email I formally requested cancellation of her policies and asked to be contacted if anything else was needed to complete my request. I received a confirmation email that they received my request and I heard nothing from anyone at AMA so I assumed everything was closed.

The following month I noticed that two withdrawals had been made from my mothers account. AMA had withdrawn payments from her account despite my request to cancel and submission of proof of her death. I called in and the agent I spoke with advised that yes they had received my documents and that their "legal department" was still processing my request. I asked the agent how they could take money from a client they knew was dead and she was quite rude in her reply that I just "be patient".

As of today's date they have withdrawn six payments from my mothers account, I have not heard back from AMA or their so-called legal department. They won't respond to my email and I keep being told that a supervisor will call me but nothing. I don't know what else to do and feel that they are actively and knowingly stealing from my late mother. The lack of compassion and responsibility to do the right thing is shocking from such a well known company.

I've been with AMA for 3 years and have never had a claim. My new car 7000 km on it caught fire outside my house it's on camera and I've provided fire investigators and AMA with photos.
Ama authorized a rental because I've got full coverage including loss of use well two days after authorizing it the claims officer decided that I'm not intitiled to a rental because fires don't happen everyday so to her it's suspicious ( foul play was ruled out by the fire dept when they reviewed camera and reviewed car ) I argued and was told by her supervisor if I can afford a new car I can afford my own rental.
Now they are supposed to be doing an investigation and the cars been sitting outside my house burnt for three days, I'm not an investigator but wouldn't a scene be contaminated after that period of time ?
My biggest thing is from the moment I called ama they made me feel like I did something wrong, they took away the rental that I've been paying for years for just in case and told me to pay for my own I even had the insurance manager go to claims saying I'm covered and they still said I'm not getting one until they do their investigation. All I can say is I feel horrible for recommending AMA to friends and family and if you are thinking about ama please don't do it they are a huge corporation who does what they want policy doesn't matter signed documents are ignored ama was fantastic until I actually needed them.
Thank you
Kevin S., Edmonton Alberta

They provide a quality cancer. The customer service audio is low quality, rude, and condescending.

Please do not use this company if possible, they are very selfish people. Just because my company is registered under my address, they declined my house insurance. Also, they refuse to cancel my car insurance and keep charging me for car insurance.

I took quote from AMA and I was given 3750 for 2017 Acura MDX.I phoned Td insurance and State Farm insurance to compare the price. Td insurance gave me 1627 and state farm gave me 1521..but AMA insurance quote was 3700 which is even more than double.
Next day AMA email me and said they will give me 1000 discount.
Time waste to phone AMA..worst company I ever seen.

1. I was in an accident. Car slid into my lane on icy roads. AMA did nothing to hold the other party accountable and increased my rates by almost double as it was not my first claim.

2. My daughter's car was hit while parked. AMA still cannot determine fault of the accident. I have had to pay $500 deductible out of my pocket while they determine that a parked car is not at fault for an accident. I'm still waiting.

3. They increased my daughter's premium by 2 - did not send the information to the correct address which she has proof that they have (see #2 - that claim was made at the new address). AMA was behind in their renewals so they took the doubled payment at the end of December for November and then another double payment in the first week of January for December. That's 4x what my daughter was expecting to pay within 7 days. My daughter is on her 8th month of mat leave and not in a financial position to cover these kinds of unforeseen expenses. As a result, AMA is not charging her $40 for insufficient funds and her bank has charged her $50 for insufficient funds.

No one at AMA seems able to do anything. My daughter and I will both be leaving AMA and hope to save others from the frustration by warning you about the inept business practices for a service that you are legally obligated to obtain in order to drive your vehicle.

My rating would be no stars, but that is not an option which is the only reason that I have given them a one star rating.