BCAA Auto Insurance Reviews

The claims process is hilarious. I call in the evening when most people have 20–30 mins to waste, thought I submitted my claim, and get told the next person that will call me is an adjuster.
Get called the next day... Not by an adjuster but by someone saying "do you have 20–30 mins of your time to waste to CONFIRM everything that was said last night? It was our AFTER HOURS line so we have to do EVERYTHING AGAIN pretty much"
Oh, but then I say "it's pointless then to use the after hours line if I just have to go through the same thing over again"
"We advise that if you can't call between 9-5 (y'know, when most people work) to use the after hours line!"
"But... You just said I have to waste the same amount of time confirming all the details because it's your after-hours line... So... There's no point in using it"
Absolutely the stupidest thing I have ever experienced with insurance. Why even have an after hours line??? To piss off your customers and waste AN HOUR of their time reporting an accident??? You do realize we have to report to ICBC too, right?? It shouldn't take 1.5 hours to report an accident... Without hold times.
Insanity.

The gentleman behind the phone essentially called me a liar as I had stated that I wanted to cancel and nothing was sent for signature. The home insurance is too expensive and the car insurance is too expensive, overall too expensive.

I had an extremely clean driving record, no traffic violations ever and no accidents until a late 2022 when a crazy person ran a red and hit me turning left. Their insurance company ruled, it was my fault because I was turning left even though I had a witness stating otherwise regarding the red light. BCAA said not to worry, don’t spend any money fighting it since I have 1 accident forgiveness anyway. When it came time to renew, they upped my insurance almost $2000 regardless. Apparently the underwriter can do whatever they want and they don’t have to honour 1 accident forgiveness that I paid for! Unbelievably awful company. Bottom line, YOU Can't trust BCAA… they have no integrity and do not stand behind their word. Both my husband and I had left and saved hundreds for same coverage by leaving this horrible insurance company.

2 times I had to call BCAA for towing my motorcycle. Both times the wait time for the tow truck to come was more than 2 hours. Basically, BCAA is a middle man between you and a tow truck contractor.

I just need to remove the named driver on my optional car vehicle.
They said I have a lease car that doesn't have a blanket letter (European car).
I need to get a letter from my dealership in order to do it
It's such a waste of time. I waited on the phone for over an hour ( So lack of people working) and I got the answer to getting a blanket letter first!
She works in Prince George, but at the location in Vancouver, the agent will fax the request over to the least company and do that for you. So double standards inside the company.
JUST DON'T DO optional with them if you have a European lease car!!!

I’m not sure what’s going on at BCAA but the overall usefulness is terrible. I’ve been a member for many years but will now be cancelling. I literally cannot renew my insurance at the South Surrey BCAA because they never have enough agents and always tell you come back another day.
Roadside assistance takes hours for the simplest battery boost.
Not recommended!

When my 5-year-old car was totalled, BCAA offered $8000, basing the offer on a Mitchell report, and refused to discuss any other amount, despite receiving me a 34-page submission with documented evidence.
I asked for arbitration, and BCAA offered no help whatsoever in initiating the process. Eight months after the accident, the arbitrator ruled that the value of the car was $12000, or 50% more than BCAA's non-negotiable offer.
It is impossible to imagine any insurance company with more difficult or less satisfactory results. Do not buy insurance from these people.

Be careful: the company relay on third-party towing Trucks. If they don't find anything around, you will have to wait in the middle of the highway for 3 or 4 hours.

It took 6 weeks to fix my car after my car was hit by an RCMP ghost van doing a high-speed chase in a parking lot. The RCMP took full responsibility for the crash.
1) I called BCAA and they told me I had to talk to ICBC first.
2) I contacted Craftsman Collision to get my car repaired. They told me to bring in the car a week later.
3) The steering and front end were bent but Craftsman said seeing I only lived a mile away they would not give me a rental.
4) I told BCAA the car was not safe to drive but they refused to give me a safe car to commute with.
5)Two weeks later BCAA told me the car was a write-off and would not fix it.
6) One week later when they realized my car was worth more than they thought so they agreed to fix it.
7)Three weeks later the car was fixed but they refused to refund the $500 deductible until I got the RCMP to admit fault.
8)ICBC phoned BCAA twice to tell them they had contacted the RCMP and they were at fault.
9) ICBC arranged a conference call with me, ICBC and BCAA.
10) After that call BCAA said they would not take ICBC’s word for it and would have to investigate it themselves.
11) Two months later still no $500 rebate for the deductible.
One question - do you want BCAA auto insurance?

If you are hoping for any type of compassion or help from these people then you should look elsewhere. The appraiser we dealt with was extremely rude and forced my wife into a corner with settling an appraisal. This company is only in it for the money which you will never see used for your well-being.