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Portage Mutual Insurance Auto Insurance Reviews

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(7 reviews)
Portage Mutual Insurance
1.8 out of 5 stars:
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New Murano, Bad Experience

by Harper on Jan 18, 2017
1 out of 5 stars

Recently I made a change, for years I had been planning on moving all the insurance needs under one broker, which is good for a whole host of reasons, one of which is discounts. At the end of October, it was time to retire our Dodge Charger, and we opted for a brand new Nissan Murano.. Very happy with it by the way, Highly recommended. So life is great with new wheels, but as with all material things in our life sometimes accidents happen. A nice gentlemen accidentally hit our unoccupied parked car. We swapped info and called our respected insurers. Now is the part that I would have thought would have been painless, however I was quite surprised to find out that my insurer was actually not interested in a complete repair on my two month old vehicle. At least not what I would consider a complete repair, not on a two month old car. So after two weeks of chasing adjusters trying to get them to pony up for a new fender instead of just patching the original one I am stuck with forking over the funds myself to get this repaired properly, oh to be fair they are covering some of the damages. I think at the end I hope I'll face a bill under a $1000 beside I only have to buy a new fender and get extra blending for the hood, but with this serious break in trust and confidence I find myself with serious buyers regret with this insurer. I am just thankful that it wasn't a more serious accident, If you can't trust em with the small stuff how can you be sure that when the chips are down these guys would be there for you?

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