Cooperators Auto Insurance Reviews

I've been with this company for three years. During the pandemic, I worked from home and did not use my car daily and no claims but when I asked for renewal my premium went up to $500. They say the company has merged with another. The lady I spoke with was also very rude no empathy at all. Avoid this insurance company at all costs!

Got a good deal with other company hence, decided to end the contract with Cooperators. Got an email saying the penalty will be $136, which is fine. When the payment day came, for some reason I was charged for home insurance too with an additional penalty which I opted out of a month ago as was not applicable to my new address. After inquiring, I was told that this was for the month before I ended the home insurance contract. I checked my statement, it was charged and reversed back on the card by them for no reason. And apparently, in such cases, they make a 2nd attempt to charge the card after 3 to 4 days again to see if that goes through, if not there is a penalty however, it wasn't charged by the company on the required date and for their mistake I pay an additional penalty, which isn't fair and does not make any sense to me at all.

This is one of the worst insurance companies I have ever seen. I am a full license holder for the past 5 years without a single accident or ticket. Even though I have a clear history and I am paying $350+ as my insurance and many who are coming new to the country they are getting for a cheaper price with them. When I ask about this the person who called me is giving a blunder reason and the worst service. Friends, please do not go with the Cooperators for any of your insurance needs. Before taking the insurance they won't say about the cancellation charges also. If we ask about that they will say "we are not sure how was your conversation earlier". They all are cheaters.

Non-trustworthy in business. Very bad customer service, Not respond to your queries. Worst insurance company in Canada

We had a horrible experience with this company now we pay such a high rate with zero notice that rates were going up. This should be considered criminal in Canada but it's not and they will not talk to you either they only want you talking to your broker. They are crooks and they get away with it because they can. Canada needs to help Canadians and stop robing them. We had a claim years ago not with them. After 2 years of being with them in good standing that's when they pulled the rug underneath us. The disgusting company with zero family values.

The horrible company cancelled my insurance TWICE and they still keep taking payments from me. I called 3 weeks before my payment date and cancelled, the lady I spoke with told me it was taken care of. Fast forward to the 25th where my payment is originally due, I checked my account and they still took payment. I emailed them and asked what happened and she told me they don’t cancel policies over the phone and of course, I’m angry: the lady who originally cancelled my insurance lied to me. So I cancelled through email and asked for reimbursement on that last payment due to the fact I lost my job from COVID 19 and needed that money for priorities. I explained that and got a refund only to find that the retook the money out of my account only 5 days later. Not very happy with this place and I will never go back or ever recommend to anyone.

I was involved in an accident back in August 2019. Where there insured openly admitted he was distracted and he had no valid insurance card on him filed an injury claim and was forced to deal with an adjuster with a bad attitude. He wanted medical records from the previous Doctor I had for 30 years, plus my new doctor and from Physio. I didn't authorize him to contact my old Dr. And only authorized information of the accident. My previous medical history has no bearing on this accident. I was offered a minimal amount. It was insulting. Stating to me that this is what the max. Would be for me based on the records they had. This accident has changed the way I drive. I have major anxiety in certain driving situations and I limit my driving to go where I need to then home. The adjuster was not sympathetic, he showed no empathy. Almost like he didn't believe and because anxiety isn't a medical condition in his mind and his managers, I'm not worth more. If the police had been called, their driver would have had two major tickets, distracted driving and driving without a valid insurance card. My car was sent for salvage and had to be towed back to the city from a small town where the accident happened. I have and still am being treated very poorly by this adjuster and this Company. I have never filed an injure before. This adjuster sat in my home and recorded my conversations with him. Where I stated I could still see the truck coming right for my vehicle and if I hadn't honked he would have driven his truck right over the top of me. Even with the honking, he took out my whole driver's side. I wish I would have called the police. I tried to be nice. It is horrible that in this day and age, anxiety etc. caused by this accident isn't considered to be a medical issue.

Biggest waste of your hard-earned dollars. Horrible service and you have to fight for what you paid for! Been with them for 15 years and treated horribly! Will take my business elsewhere

Worst customer relations I’ve ever seen! Won’t return calls regarding quotes. An office visit doesn’t help with the owner, manager never in. When left message at the office no call back either. Just my opinion but a very irresponsible and incompetent way of doing business.

When I was looking for auto insurance I found cooperators online offering a quick quote. Since the quote was looking OK, I called them. After an unbelievable sermon of legal BS I was put into a waiting line. After 30 minutes wait there was still no answer. So I requested to be called up at a certain time and date. They never called! So then I looked up a number for in St. John (NB) The lady I got on the phone was rude and wanted me to call a number for another agency closer to my home address. When I finally got through there I was told that there would be nobody in the office to help me and I was asked to call a number in a branch (4hrs. away from home) I got an obviously older lady on the phone and she asked me to call a number closer to my home address. (I am NOT kidding!!!) The "service" this company offers is the absolutely worst I have ever experienced. STAY AWAY from them. Never call them, they don't want your business anyway.