Cooperators Auto Insurance Reviews

Honestly if I could give 0 stars I would! This company lack professionalism, communication and anything positive that a business should have. I had a terrible claim experience with them and now I'm just trying to get information making sure everything was paid. And I have sent several follow ups to different parties of this company and have heard 0 replies from anyone. It takes two seconds to send a email or let someone know what process you are in. Honestly don't know how this company is still in business. STAY AWAY!!!!!!!!!!

If I could give ZERO stars I would Worst insurance company ever!!!! DO NOT go with Cooperators if you get into an accident they will give you the run around for months!!!!!!!!! They will take your rental back within 1 week so you’re left with no car for months!!!!!! They don’t keep you updated if you get into an accident you’re basically on your own. If you’re going with an insurance company go with anyone but Cooperators trust me !!!!!

Cooperators claim advisor Joanne K accused me of being at fault when I was hit in the rear passenger side wheel by a distracted driver while entering my hotel parking lot...

The client care expert has done everything possible to not do his job. My family had been left stranded after we paid into our policy for a rental vehicle which he has refused to set up. When he said he was setting it up he would make sure he was unavailable to us and the body shop doing the repairs. He would then leave random emails stating things were getting done and disappear for days. He alone has made this experience more traumatic than the accident itself. I would advise that with these agents running the show out of Mississauga stay far far away from the Cooperators. In the end, never received the rental vehicle we paid for in our insurance policy.

I’ve had two claims (still ongoing) where both have been deemed not-at-fault yet BOTH adjusters have treated me like a burden like I’m irrelevant and have not even done the bare minimum to get my claim resolved what’s best for the client. The 3rd party is responsible for the damages yet the Cooperators adjusters act as tho it is coming from their own pockets. I highly recommend avoiding them at all costs, they do not even support you or treat you with an ounce of respect when you are not at fault, I couldn’t imagine the ordeal you would be subjected to if you are at fault for an accident. I’ve been with them for 4 years and once these claims are resolved I will be immediately moving on. I wouldn’t even give 1 star.