Cooperators Auto Insurance Reviews

Summary: Poor service, tactless adjusters only interested in finding ways to deny the claim at any cost.
a. Called in a claim on April 18, 2016 for flooding of vehicle on my way home from the airport. Report recorded end of conversation.
b. Claims adjuster calls she insists I had a collision with water on the roadway and the roadway was in fact a body of water. Asked that I have the owner of the vehicle file a claim with his insurance company. Although I explained that he lent me the vehicle on good faith, damage to the vehicle was caused while it was in my use and possession therefore I shall indemnify him against the loss. Lender of the vehicle had asked me to purchase insurance for just such circumstances. I had bought insurance for non-owned vehicles, clearly stated in plain English from my insurance company cooperators.
c. Since there were several inaccuracies in Adjusters description I requested that a transcript of initial and subsequent calls be supplied for review.
d. No transcripts supplied and update of status of the claim.
e. Called to ascertain status of claim and repeated request for a transcript. She said "in my 28 years we have never supplied any body a copy of their claim". When I said I shall be writing to the provincial superintendent of insurance about this and other related matters, she promised to look into it.
f. Conclusion: I don't give tinker's damn whether the claim is accepted and what I gain or lose, I shall teach cooperators to deal with their customers TRUTHFULLY and treat them them with RESPECT.
g. Recommendation: Do yourself a favor stay away from cooperators.

Who takes a three week lunch break? Wtf. I called them and they said that buddy will call me back when he comes back from lunch. Three weeks later I am still waiting. Probably a great place to work if you have a three week lunch break, but as a customer, garbage service. There are lots of insurance companies out there. Avoid this one.

they are a bunch of crooks! I asked for a quote for my husband and they wouldn't insure him. Then they discovered that he wasn't insured on my van and conveniently took money out of my account "because he lives at the same address." He is insured by another company. Needless to say that I am cancelling all my insurance including my home insurance. They are ruthless, aggressive, lack compassion and understanding. I'm looking into the legalities around withdrawing money from my account without my permission. DO NOT GO WITH CO-OPERATORS! If I can give them a zero rating I would.

Cooperators was so nice and professional until I argued back about the horrible service my car received by “ their top - recommended shop” Took my Audi to a Chevy shop to have body work. I questioned as to why I would HAVE TO take it to them, was told they are extremely reputable and would stand behind their work 100% - My car was returned with missing parts, lose shields, one major damage was not even looked into. Had to leave my car for 2 weeks to have it finished and still once returned it was not finished. I took it to Audi who was able to reset the sensor lights. I demanded that a Co operator representative take a look at my a car at Audi.. After they did they told me they deemed that the additional scratches to the under shield were not caused the loss, it was caused by me .. driving the vehicle!!! Well the entire argument is that they did not fix the car properly. Its been 7 weeks since the claim was opened and obviously I have driven the car with a lose shield !!!!!.. I have written emails and made phone calls.. I have been very courteous and patient .. and today I was told that the same specialist who said would have called me back 5 days ago.. would definitely call me in 2 hrs. This is the first time I have ever had to use my insurance company and based on their actions I cannot give any positive feedback. If my experience helps anyone… please don’t sign up with them.. they are inadequate and lack the basic wiliness to want to service their customers. Bad bad service… they do not care about customer satisfaction … they don’t follow up and clearly they don’t care if the serviced car has pending work!!! T E R R I B L E SERVICE.

We had an accident with our truck where someone t-boned us. Everything was set up. Truck to be repaired & a rental. Our claim rep told us where to pick up the rental. Well after dropping the truck off at the body shop & going to pick up our rental. The rental company informs us that we can not pick it up due to being under the age of 25. Under standing. But our Rep should have been aware of the guide lines, Try the next rental place in our town & they can not give us a rental due to being on a GDL. (Which our rep didn't even know what a GDL was) She tried a place in the city (1.5hrs away) They need a deposit of $150 paid but us. Not taken care of by insurance. Not to mention it was a small car (We live down a long gravel road in the country, a car will not due)
I was very disappointed in the rep due to not being able to check out with rental company's to see what their policy's were when renting. So because we are still young & haven't been in to the city to get off the GDL we are totally screwed out of a vehicle till ours is down. Not knowing how I will be getting home tonight. & Not like she cared about the situation she left us in either.

Highway robbery -my 23 year son bought his own car and got a competitor quote for $2500 LESS per year on his vehicle. Now they are giving us a hassle about taking him off our policy because he still lives at home. HE HAS HIS OWN POLICY! We have been insured with cooperators since 1982. Absolutely no customer loyalty. Renewal time next month.. Buh bye!

Vehicle was involved in a no fault claim as a driver hit the back of our vehicle and pushed it into the truck in front causing the air bags to deploy.

After following up with the insurance company 3 times, Cooperators decided to write the vehicle off. At the time they advised us of the settlement we were told we had to return the rental car that day as the decision had been made. The cheque was to be sent to the agent and would be available in 2-3 days.

Despite explaining the inconvenience and that we had rental car coverage, Cooperators refused and demanded the car returned. Talking to the agent Robert H. was of no use as they never returned calls on how they could resolve this.

Zero percent at fault and treated like I was responsible. Claims dept did an awful job investigating this accident. I have dealt with other insurance companies claims depts before and this was, by far, the absolute worst. Will be leaving them ASAP, even if I have to pay double somewhere else.