Terrible customer service
by HDK on Sep 1, 2023
3.7 out of 5 stars
Credit Card Reviews
BMO CashBack MASTERCARD Consumer Reviews
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(14 reviews)
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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I have had my card restricted without notice several times now when they deem there to be fraud on the account. Dealing with their staff is not easy and there are long wait times. Most recently I spent 25 mins on the phone with a foreign call centre (Aug 30th 2023, 22:05). He angered me to a high degree, especially when refusing to transfer me to a supervisor. Nothing got resolved and now I receive an automated call every hour from MC to resolve the matter, not a human calling me. They can lose my business, no big deal