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BMO CashBack MASTERCARD Consumer Reviews

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(15 reviews)
BMO CashBack MASTERCARD
3.4 out of 5 stars:
Customer service:
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Account Changes (1) Agent/rep attitude (1) Agent/rep availability (1) Agent/rep language skills (1) Blocked Account (1) Phone wait times (1) Rewards (1) Rewards and Redemption (1) Security & Fraud Detection (1) Website experience (1)
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Terrible customer service

by HDK on Sep 1, 2023
3.7 out of 5 stars

I have had my card restricted without notice several times now when they deem there to be fraud on the account. Dealing with their staff is not easy and there are long wait times. Most recently I spent 25 mins on the phone with a foreign call centre (Aug 30th 2023, 22:05). He angered me to a high degree, especially when refusing to transfer me to a supervisor. Nothing got resolved and now I receive an automated call every hour from MC to resolve the matter, not a human calling me. They can lose my business, no big deal

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Agent/rep attitude Agent/rep availability Agent/rep language skills Blocked Account Security & Fraud Detection