Can't update personal info
by Quite Vexed Credit Card User on May 7, 2021
2 out of 5 stars
Credit Card Reviews
BMO CashBack MASTERCARD Consumer Reviews
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(15 reviews)
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the points of this card is too low and even change to the airmiles
After moving, I noticed an error in the address of the monthly statement. I tried to change this online, have to create an online banking account, only that doesn't work: kept getting "Something's Up!" error and tried to call instead. Tried calling, but wait times (early May 2021) are over 40 minutes, meaning I can't wait. Why don't they have a call-back service as in other service industries? There is no way to email them because you have to have an online account for that. So a Catch-22 situation in trying to get in touch with them. Will have to drive to another town where there is a BMO branch to get this sorted out and I'm not sure they can do that.