Frustrating customer services or lack thereof
by Ken Sanford on Dec 1, 2021
1 out of 5 stars
Credit Card Reviews
BMO AIR MILES MASTERCARD Consumer Reviews
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(32 reviews)
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Poor customer support in addressing a disputed charge which has taken them 20 days so far without an acknowledgement
I have had this card since the 1970s. They have just terrible customer service as of late. My card was compromised several months ago. Since that time, they have made me change my password over and over again... They do not tell me that I must change it, it just stops working and will not let me access my account. Then I have to call and reset the password. The wait times are absurd. I've just got off the phone and was told the wait time was 3 to 4 hours!!!!
They obviously have no respect for their customers.
I am done with them.