TD First Class Travel VISA Infinite Card Consumer Reviews

I pay a yearly fee, save 200k pts which are worth $1k approx. But prices seem high and no deal in the end, so why bother? I just book my trip and forget "rewards" via credit company. Not great selection.

I switched from a different bank to TD because I travel a lot and they had made promises that being with TD Bank would offer me great travel deals with ExpediaForTD. This could not be a bigger lie. I bought two flight tickets with ExpediaForTD, and both of them have changed their flight schedule last minute. Normally, when you shop with a company, and not directly with an airline, the company takes responsibility and takes care of everything they can to find you a better flight. However, ExpediaForTD managers just wasted my time by asking me endless questions, and promising me they would resolve the situation, which they never did. I only have a couple of weeks left before my trips, and I will miss my tours because of the extreme flight changes. And the insurance company does not pay for the damages, as it is before the trip. So, I had to pay AGAIN and purchase flights with a different company, so I can make it to my tours. I would also like to add that I have had good experiences with Expedia. However, my experiences with ExpediaForTD have been horrible. AVOID shopping with ExpediaForTD.

For many years we were pleased TDExpedia users. Expedia had provided excellent service and acted as our Advocate to resolve any travel issues, with success. Recent interactions with Expedia for TD and TD Visa have been extremely troublesome. Booked Cathay Pacific flights through TDExpedia. Vancouver - Hong Kong - Sydney. Return Sydney - Hong Kong - Vancouver. After receiving the booking confirmation, we went to Cathay to confirm seats and discovered that only on the return segments the seats had been granted. The charge to confirm seats to HK, then Sydney was $237.00 per segment, an additional $474.00 per person. Cathay advised that had we booked directly, this information would have been shared prior to confirmation. Directed back to Expedia, who would not accept any responsibility nor provide any assistance. We were mistaken in believing that Canadian Consumer Protection would allow us to cancel within 24 hours of booking. Many hours spent on the telephone with Cathay Pacific and Expedia only resulted in neither accepting responsibility. The first line Expedia staff were adequate, management staff - dreadful to the point of extreme rudeness. TD Visa representatives were not in the least interested in our dilemma. The result - $200.00 per person for cancellation to Cathay Pacific. With regret, I would not recommend either TDVisa or TDExpedia.

When our flight was cancelled, due to weather problems, I called Allianz (TD’s travel insurance partner) from the airport to determine what our options were. I was told that we would be fully covered for up to $1500 per person (travelling as a couple) for a cancelled flight. Fast forward three months later, after hours of phone calls, preparing and sending paperwork, following up on correspondence, etc., only to be told that our claim is ineligible for ridiculous reasons that make no sense whatsoever. When I called for further clarification on the rejection of our claim, the individual at Allianz told me I should have purchased separate travel insurance. I thought this was why I chose this particular VISA card?? Allianz will go to great lengths to avoid paying legitimate claims and TD VISA accepts no responsibility for this problem. FIND ANOTHER TRAVEL CREDIT CARD OR BE PREPARED FOR LOTS OF FRUSTRATION AND EXTREME DISAPPOINTMENT WHEN YOU SUBMIT A LEGITIMATE CLAIM

TD Visa provides 21 days free travel insurance. Sounds great; however, their underwriter is Allianz Global Assistance. We had a simple claim for a lab test and prescription in the USA. We paid the prescription and the lab fee was direct billing. We received the runaround for 6 months - I paid both bills after 3 months but kept on pursuing the insurance just to see how bad they were. They have asked for 4 different letters from the lab for billing. All looking for information already provided e.g. "We require the Provider's name and designation to process", "We require a Federal Tax ID number to process". It was a good thing, it wasn't something major or I would be footing the bill.

Terrible card. I initially got this card to use for travel... because who doesn't like a credit card points vacation! Firstly, I accumulated such a little amount of points over a 2 year period. I make more money than the average person in Alberta and use my card for all purchases. I went to Europe right after I received the card and booked plenty of accommodations through Expedia, but I did not use the "expedia for TD" website, therefore I was not awarded my triple points (I even called customer service twice). Not using the right website was my fault, but the time it takes to get points is embarrassing. I switched to the Westjet card and in 4 months I already have half of the expedia dollars I did after 2 years. Second point, expedia is just awful. If you like paying full price and sometimes more, use expedia. They are terribly expensive for everything. I like to spend my money wisely and get the best deal, but expedia is a constant let down. I'm in SE Asia currently and have constantly been using Agoda, expedia is often twice as much. Lastly, the website for the TD rewards is horrific. Website is easy to use, but it only works half of the time and when it does work it's like you're using dial-up internet from 1999. Oh, and the online mall full of items that you'll never be able to afford. The financial advisor at TD recommends this card to me so much. I couldn't believe how much she said her family loved it.... good get. Seriously, skip this card.

The TD Rewards online platform is by far the worst loyalty platform I have ever had to use. It keeps going down for days, then your credentials get reset randomly and the only way to get back in is to call support because their retrieve password system just simply doesn't work.

Also, it's a platform for a mediocre reward program, yet they ask you for a password that uses (1) lower case letter (2) upper case letter (3) special character and (4) numbers. Absolutely ludicrous. They also ask you for 3 personal security questions out of a short list to choose from, so you are guaranteed to never remember what you answered to these stupid questions. Oh and the webpage will crush if you include special characters in your answers, like an accent for someone's name lol.

A total joke.

Lastly the way to redeem points and see what your points are worth is confusing to say the least. It's clear they are pushing the bad deals first.

I have used TD rewards mall to redeem my points for an Apple TV. I placed the order 2 and a half months ago, and the web site says that the order is still in process. After calling the customer service line, I got an email saying the Apple TV would be shipped by the end of the week. I do not think this is a worth while way of redeeming points, not a legitimate online store.

If things are working this card offers a pretty good value, but quite often things are just not working. I've been trying to book a few flights for the last 4 days, and the TDrewards.com is just not working. On day one it was just acting stupid not letting me access my account, but in the last 3 days it doesn't even open in the browser. Calling the support is not easy either, they are only open on Monday to Friday during the day - makes it almost impossible for working people to contact them.
I really feel for people who booked travel with TDrewards, and can not access their reservations for days. Hopefully they are not sleeping under the bridge in a foreign country :(