TD First Class Travel VISA Infinite Card Consumer Reviews

To think that we pay to receive worst service that you would receive for free elsewhere is pretty amazing. I look forward to cancelling this card as soon as I am back home.

I booked a flight with them last week and then immediately realized that I needed to add my middle name to the booking as this was in my passport. I asked the airline carriers to inquire if the addition can be made and they all agreed to make the change but Expedia for TD need to make the request. After many phone holds and back-and-forth, they still insisted that the airlines are incorrect and refused to help me. Instead, they told me that the only way to resolve this is for me to cancel my initial booking and then re-book again. Of course, prices have already changed because it took them a week to figure this all out and obviously a penalty was also charged. More than $300 lost for a few letters added. I will never book through Expedia for TD again.

I lost $772 credit because of the incompetence of the customer service representatives at TD EXPEDIA. I spoke to three different representatives, spent 3 hours on the phone, and asked to be referred to a manager three times. I was assured a supervisor would contact me in 24 hours. No one ever did. Ended up calling the credit card company which appeared helpful but when the call disconnected never heard back. Cancelled credit card.

I enjoyed this card until it came time to book a flight. The flights on the website aren't guaranteed. After I booked a customer service agent called me requesting $200 more so I told her to cancel the booking and I'll book on another cheaper site. The total transaction is still pending on my card, 7 days later. I called to check why it hasn't been released and have been back and forth with customer service agents for four hours between TD bank and TD rewards. Still hasn't been released.

The only way to get the full redemption value that TD Visa advertises is to book through their TD Expedia website. Unfortunately for airlines, they charge a fee and for hotels, they don't have rates as good as if you directly to the hotel website, so you either pay more on the Expedia site for full redemption or you pay less on the hotel site and get less redemption. Either way, you lose. And you're limited by the partners Expedia has because they don't deal with all hotels and airlines.
The credit card used to be simple and all points and redemption were equal, but since they partnered with Expedia, TD gets money from Expedia for the deal, and Expedia gets your business at an inflated price, so everyone wins except the customer.

I purchased one return AC Ticket to Asia with Expedia for TD and 8 of my friends purchased the same tickets with Expedia.ca, same price same class same day...
Originally we go to SGN with a stopover in NRT for 2 weeks but Japan is not open for individual travellers yet, we changed our ticket to go directly to SGN without a stopover in NRT.
Expedia for TD charged me $253 for the changed ticket and Expedia.ca charged all my 8 friends only $ 3 because the reservation agent change my ticket with a K higher class, without checking for available S class and all my friends with lower S class and I am the first one to call and my friends called Expedia for the same day to change their tickets after my 1st call, I called back much time explaining mistaken by an agent, even sent to Expedia for TD one of my friend itinerary ID as a proof. The answer is - "on investigation", and on my 5th call the agent said I will receive a refund in a maximum of 10 days, never received and I keep calling back without success and one night at 11 pm Montreal time, an agent with Asia accent called me probably from Vancouver telling me there is no mistake and did not accept his agent mistake and close the case very sharp. So no more Expedia for TD. Be aware to purchase from Expedia for TD!

I booked a ticket and on my passport, there is only a surname, not a given name, but the system required both surname and given name, so the question is how users can book a ticket?
Secondly, I put my father's name as the last name while book then made a call to Expedia for TD they said we will charge $100 to remove from your father's name and put "FNU" as the first name. I don't know if I don't have the first name then I need to put FNU"
What a great way to make money!

Spoke to head office manager Joseph about my concerns and my problem was never resolved and it took them almost 2 months.

I booked tickets for my whole family and they all had unfortunately the TD First Class Travel Card and thought we were privileged to book with Expedia For TD while others who don't have the TD First Class Travel would not be able to book with Expedia For TD, but jokes on us!!!! My uncle who doesn't have the TD First Class Travel card and therefore booked it off the regular Expedia website (that's not the Expedia for TD) and he SAVED $400 on his ticket meanwhile my family (Me, my husband and 2kids) paid $400 more to book the same exact ticket on the same exact day had to pay $400 more. My parents (2 adults) also paid $400 more vs what Expedia was selling for AND my brother who also went thru Expedia for TD paid $600 more than the regular Expedia website. Unfortunately, my family, my parents and my brother bought our tickets a couple of minutes before my uncle who bought it off Expedia and therefore we, unfortunately, made our purchase and then found out how it's actually cheaper on the Expedia regular site. I called Expedia For TD right away to address this and they said they cannot do anything and can't help with any price adjustment. I had sent them all the proof of all the prices and my confirmation #s for all the bookings. I asked them to cancel my tickets the same day within minutes and they said they will charge us and there are fees. I asked for a manager to call me ASAP they said someone will call within 24 to 48 hours and no one called, I called back and repeated my story to ANOTHER person and once again they said to wait for 24 to 48 hours. Once again no one called now we are 5 to 6 days in and for the 3rd time I called again on the 6th day and had to raise my voice to get a manager on the phone which didn't happen the same day but the next day. It turned out to be a supervisor who repeated all the same things the frontline staff said to me. He said they can't do price adjustment and It all depends on inventory and they don't do price match even though the price match is between Expedia and Expedia For TD. Which is absolutely ridiculous! I had asked the supervisor to escalate to a manager in a higher position. It took 7 weeks from the day I purchased the tickets for the manager to call (in the time being I've been consistent In calling asking for a manager) It got to a point where I once again had to raise my voice to get a manager which I waited for 7weeks for to call me back. Unacceptable!!! A manager named Joseph from head office finally called and said he will look into this matter, he had gathered all my documents and proofs to look into this matter. Joseph came back 3 days later and said unfortunately wasn't able to do anything and started repeating what everyone else was repeating. I was expecting a manager like Joseph who could have made an exception, a one-time gesture for a high valued customer who is a long-time TD Travel Visa holder. He came with NOTHING!!! Not even half the money back, not even $100. When I mentioned my frustration of having to wait for almost 2months to get nothing not even a $100, Joseph says well I can offer you $100. I was even more upset. I asked for his manager or a higher up and Joseph refused to connect me to his manager or a higher up. I told him that I will be escalating this to the ombudsman and he did not care for his customers. I am very disappointed in Expedia For TD. My reasoning for a price adjustment was very reasonable and I wasn't comparing prices with other airlines. I was simply comparing it between Expedia and Expedia For TD. I shopped around with other airlines to get the best price but who would think to check prices between Expedia and Expedia For TD? I called the same day as the bookings to get this resolved and I was tossed around and had to repeat my story numerous times. I'm certain Joseph did not escalate my concern and just waited 3days to call me back to tell me the same story everyone else did. How is it that they couldn't offer their client SOMETHING??? When I complained that I can't believe they can't even offer $100 then Joseph Said I can credit you $100. But just minutes ago he couldn't offer anything!!! How did he all of a sudden able to offer $100. I did not take the offer as I will be escalating this to Ombudsman!

I hope people read this, it's a long message but I really want to make sure no one else goes thru what I did. Don't bother booking with Expedia For TD.

Incompetent agents, non-existent customer service - AVOID EXPEDIA FOR TD
We recently travelled to Mexico, booking our outbound trip through Expedia for TD and the return through our another card in order to pay for the flights using points from each card. Both flights were with Air Canada. We booked Comfort Economy seats, for which we paid double, in order to have premium seats with more space, meals, priority check-in and cancellation which, given Covid, was our top priority. When we got to the airport we discovered that the Expedia for TD agent had booked us on seats at the back of the plane. When we asked the flight steward if these were premium and showed her our ticket she confirmed that our Comfort economy ticket was for a premium seat, that our assigned seats were not premium, and that she was unable to do anything about changing us because the flight was full. On the second leg of our trip, from Puerto Vallarta to Queretero, the same agent had booked us on the most basic fare, which did not include any checked bags. We discovered this the night before flying and had to pay an additional $100 to check our bags. Our return flight, booked through an agent of another card bank, was completely different. We had priority check-in, access to the premium lounge, and bulkhead seats at the front of the plane. When we got home we began calling Expedia for TD and for the past week have had a complete run-around, similar to that reported by other users. We spoke with a very pleasant man named Adam (I believe from his strong accent that he was in India or another overseas country - he was speaking a different language with the operator) who told us we would have a call back from a “supervisor” within 72 hours, a call that never came. After 5 days we called again. Same story. We eventually reached a “supervisor” who was most unpleasant, aggressive, loud and would not listen to us at all. We asked to speak with a senior manager and were told we would have a call back within 72 hours.
In the past, we had excellent service with this credit card and with booking through Expedia, but that is no longer the case. We will never again use Expedia for TD but will book our flights directly with the airline ourselves. We may only get to use a portion of our points on a flight, but that is better than dealing with the utter incompetence and uncaring attitude of Expedia for TD agents. As soon as we have used up our points on this card, we will be cancelling the card and finding one with better service.

We wanted to change our resort because we found a better one for the same price, we called and we were told by Expedia for TD that they would need to contact Air Canada vacations and have them on the phone at the same time while we make the changes, and that sometimes it could take hours so I waited by my phone for a week, after a week I just so happened to miss their call that came at 6:30 pm (I was told they don’t call after 2 pm as that’s when Air Canada vacations close their calls) she left me a message saying the price difference would be about $50 per person. I called back 30 mins later and was told I needed to be put back on the waitlist. After waiting 4 days I decided to call back again and was told my name was taken off the list even though I had spoken to someone 30 mins after they had called me, they had the nerve to say “well you missed your chance”. After some convincing, they put me on the urgent list and I was told I would get a call back within 24 hours. I called back 24 hours later (because they did not call me) and right there she called Air Canada Vacations and was able to get through. She then told me the price difference was now $460! It almost doubled in 5 days! I told them it was ridiculous because I had been waiting so long of course the price went up, and that for 4 days my name wasn’t even on the list when I was told it was! Again nothing she could do. Honestly so horrible the amount of time I wasted on the phone with them and they don’t care about anything you say and you have to explain yourself 1000 times. Do not get this credit card and avoid dealing with Expedia for TD, it’s not worth it.