TD First Class Travel VISA Infinite Card Consumer Reviews

I booked a flight with them last week and then immediately realized that I needed to add my middle name to the booking as this was in my passport. I asked the airline carriers to inquire if the addition can be made and they all agreed to make the change but Expedia for TD need to make the request. After many phone holds and back-and-forth, they still insisted that the airlines are incorrect and refused to help me. Instead, they told me that the only way to resolve this is for me to cancel my initial booking and then re-book again. Of course, prices have already changed because it took them a week to figure this all out and obviously a penalty was also charged. More than $300 lost for a few letters added. I will never book through Expedia for TD again.

I lost $772 credit because of the incompetence of the customer service representatives at TD EXPEDIA. I spoke to three different representatives, spent 3 hours on the phone, and asked to be referred to a manager three times. I was assured a supervisor would contact me in 24 hours. No one ever did. Ended up calling the credit card company which appeared helpful but when the call disconnected never heard back. Cancelled credit card.