RBC Avion VISA Infinite Privilege Consumer Reviews

I have so far spent 4 days and over 8 hours on the phone with Avion just to book a one-way 20 min domestic flight using a travel credit. The complete ineptitude of the staff working on the phone lines constantly gets put on hold with only 2 people who actually phoned me back (out of 6 or 7). These people clearly are not trained properly, will not put you through to the department where they may be having difficulties, nor will they put you through to a manager. My booking has finally been made, but have been waiting for 2 days to be issued so I can book seats and furthermore progress with planning the rest of my trip which rests on knowing this flight is confirmed. I have submitted 2 complaints only to RBC Avion, with an automated response, but yet NO one has contacted me. I have had this card for over 20 years and may cancel and pull out all my accounts with RBC.

RBC Visa Infinite Privilege is marketed as the ultimate card by RBC for services and rewards. Until of course, you take them up on their word. It is an absolute nightmare. They are unable to book flights despite having an entire site and answering service dedicated to their points program. They charge you then credit you then charge you. You will never know what actually booked and what didn't and neither will the people working at RBC. Stay away from it and if you currently have it, you should switch ASAP.

After waiting several hours for assistance from Avion, they told us the package we wanted was covered and we had to pay for it first. Then the next day, after waiting several hours again on the phone, we were told it was not actually a travel package and we would not be given the reimbursement.
Nothing but problems. Still fighting Avion.

The process is still under review for over five months. Have the same experience with another bank which took about three weeks and done! Every single time you call (let's say twice per week, seems I found a new part-time job!), they have no clue, unprofessional. They don't take any initiative to smooth your case. There is no supervisor you could talk to. They say they will call you which never do. IT IS FRAUD!