Customer service at RBC/Avion Rewards is virtually non-existent, and to make matters worse they do not seem to have ANY communications with RBC Banking. I purchased a flight from Vancouver to Toronto for a business trip. It was only while I was away traveling that I realized I did not have any itinerary # or confirmation for the flight I had purchased via Avion Rewards weeks earlier. I immediately checked my Visa statement to confirm that there was indeed a charge for $640.00 from RBC Rewards Travel.
At this point, I have spent upwards of 7 hours of my time (mostly on hold) between RBC Avion Rewards and RBC Banking. The ONLY solution that has been posed was to email firstname.lastname@example.org - everyone I spoke to on the phone provided no help, there were no notes left on the account causing me to explain the issue repeatedly, and after all is said and done the only option is to send an email. Having sent the email, I received no confirmation of receipt, and it has now been over 5 days without any response. This matter was brought to RBC's attention over 3 weeks ago, and I still have no idea how I am going to get a refund for the $640 I spent on this flight. It's borderline fraud, and despicable service coming from Canada's largest bank.
What to do? File a complaint with the FCAC? All I know is I will be moving every bit of banking I have with RBC elsewhere.