Worst customer service ever
by Sergey Demchenko on Dec 15, 2023
1 out of 5 stars
Credit Card Reviews
CIBC Aventura VISA Card Consumer Reviews
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(8 reviews)
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It took me 3 days to talk to somebody (over 2 hours wait each day) as I couldn't resolve my situation online. I was informed that my request will be processed and somebody will call me. It took one week to get a callback. The call was made at my home phone number despite instructions to call my cell number. Of course, I missed the call and was forced to call back and wait another 2-3 hours. It is only by insisting on an immediate resolution that my problem got solved as I was advised again that somebody will call me back about it...
You must be retired with nothing to do to use this service.
Offering a 'service' with almost impossibility to resolve a situation such as changing a travelling day is not a 'service'.
Never buy CIBC Visa, never answered, you can be hanging on phone for hours, listening terrible music, without any answer.
Terrible service.