Canadian Tire Options MASTERCARD Consumer Reviews

Slow response to card issue. Inconsistent customer support replies, call centre staff need better training. Online functions incomparable to other providers. Stay away.

I have been a loyal customer of Canadian Tire for 30-40 years, never missed a payment or ever got in arrears. A fraud took place in Playa del Carmen Mexico, and as a result, my cat who had never been sick a day in her little life died on my birthday. Leticia M, a vet there knew that my Burmese cat was in dire straights and needed intensive treatment. We did blood work on May 2nd, 2018 and the results (I learned May 8th) showed that my cat was at the point of NO return and was dying. May 2nd blood work showed Urea levels of 29.8 when the norm is 4.1... her creatine level was 919.33 instead of 54. The day before her death, Leticia extracted 4 teeth, "knowing" that Nikita would not survive and kept bleeding us for more and more money. I have tried to deal with this credit card company since May 20th, 2018 and no resolve. They will not reimburse the charges, while my MBNA & BMO reversed ALL charges from this same vet. This credit card company, like President's Choice, is the worst company EVER. Today, September 25, 2018, I spoke with a supervisor from customer service, Anne J, and while she sent condolences, she said that the very fact that I put my pin in a paid for these services I am pretty much stuck with them. ...but... she will call me no later than tomorrow. For what??? The other 2 credit card companies saw clearly I was bled and defrauded and they acted on it by reversing all charges. Options MC are a huge company with a fraud fund dept. who should see the value in customers of 30-40 years and do well by them! NOT these guys. They don't give a rip. I am not only grieving over the loss of this beautiful female Burmese cat...my little girl, but feel traumatized by some of those who work there. One of their agents, Art, told me " what do you expect? you were in Mexico". This company has NO heart, and they have hired people who will not fight for you even when you have been defrauded. They just do NOT care. Anyone reading this... PLEASE think twice before signing up with these fraudsters!

First I was misguided by this credit card application guy who caught me in Canadian Tire and instead of upgrading my Options Card, he has made another application for the World Elite card, which has caused only trouble. When called in to activate the new World Elite and cancel the old one after talking for quite some time with the first rep while putting in the new pin for the card, I was transferred to another (instead of back to original) representative, who restarted the whole process and took even more time. When logging into my online credit card account, I cannot add a new card when clicking on the Add Card button, the browser simply redirects back into options page, in Chrome and Safari browsers, so there is a bug in the software. Total Disappointment!

Hi Canadian Tire, Please stop providing people with financial services. Please stop scamming people with your worthless credit card application. Please stop ruining people's credit. Please stop being a bank. (There are actual banks like Scotia or TD, you are a disgrace to the banking industry.) I have submitted my complaint to OBSI and have fun with them. Please treat your customers like real people.

Never had so many problems with a credit card before. Fraud took 2 months to solve. Spent hours waiting on the phone waiting to talk to someone. No accès to my Canadian tire money but someone else did (fraud). Unable to have answer or when I did, it was wrong. Took 45 minutes for a supervisor to take the line

I made an overpayment to Canadian Tire, I have tried for weeks to have a cheque written out and my overpayment returned. It’s been repeated phone calls and repeating myself to different customer service ppl, it’s a nightmare. Once this matter is settled I will be closing my account. There are too many cards available out there to go through this headache