Canadian Tire Options MASTERCARD Consumer Reviews

After being a customer of the original CTC card, I, like all others was transferred to the first M/C and now Triangle. Just used at store and gas. I went to use it on January 31st and declined. I never get declined on cards as I always pay the bill off full. At home, I tried logging on but received notice on line to call 1800 number. I ended up talking to security who I could not understand and he could not understand me. I asked to speak to the manager and that was a bigger mistake, she was downright rude. I had enough and asked if I had a balance as I was cancelling the card. She told me no balance. Cut up my card and next week get an email statement showing $30.00 credit. So not only rude but they have now proven to be liars as well.

I cancelled my card after a couple of months. Interest rates are uncompetitive, customer service is lousy, merchandise is limited (no groceries) and their gas stations are few and far between.

Inquired about upgrading from the regular to the Elite card. I was told only select clients can get the card, by invitation only. Escalated to a Supervisor, who was rude, and showed no empathy. When pointed out that their website indicates only the World Card indicates it is by Invitation Only, he pointed out that they can do as they wish. Went on to indicate that based on my salary of 15 years ago, I do not come close. No attempt was made whatsoever to even find out what my current salary. I indicated I see no benefit with the card and before I can finish my sentence to ask to have the card cancelled, he said done. So much for Customer Service and Retention of clients. I am glad I read the other reviews on this site while waiting for a Supervisor. Beware of the arrogant reps.

I received an unsolicited card in the mail. When I reported it to the crack fraud investigators at Canadian Tire Bank, I was threatened that if I did not comply with their investigation I would be responsible for the charges on the card. They issued a card to someone who spelled my name wrong and used a different birth date and then let that person charge several transactions to the account. I provided them with the police file number for my identity theft which is all I was required to do but I also agreed to sign a declaration so that they could conduct their investigation. I was being nice, what a mistake that was. The letter sent with the declaration was an attempt to entrap me. It stated that I had reported unauthorized transactions on my account. It also contained the same threat of not complying with their investigation. When I complained about my treatment for reporting the fraud, I was told it was a form letter. Their policy seems to be to bully and entrap victims of identity theft into paying for the mistakes of Canadian Tire Bank. I will not shop there and any mail from Canadian Tire goes directly in the garbage. If their goal was to have me never contact Canadian Tire again, they were successful. The fraud investigators at Canadian Tire Bank did zero investigation into the police file numbers I gave them. My identity was stolen along with about 70 others and I would bet there have been over 100 cards issued in those identities. When I tried to talk about that or why a card was issued, I was interrupted and talked over. I was the first and only subject of their so-called investigation. It makes me wonder if Canadian Tire Bank's policies are to encourage fraudulent activity and somehow profit from it.

I have been having issues viewing my statement for a month online and they still have not fixed it. They said they do not have any access to send me the bill statement thru email even I explained how I do not feel comfortable paying my bill without reviewing and being overcharged later. Very unprofessional and I really do not recommend this credit card.

Been very good in the past but it was really the past. They don't care about their customers anymore. Always paid my account in time for 15 years and because of using the credit card lesser, they decided to lower my credit limit from 20K to 10K. When I called, I have got the answer ''WE DO WHAT WE WANT''.

Okay, got it, I cancelled the credit card.

Customer for years. Online bills not being sent. Called numerous times to complain. Each time you call they say something different. Cancelling card. When calling about paying off that person advised 3rd party sends out online bills and they are having an issue but online support knows nothing.

Where do I begin? I started with $500.00 credit limit and had a $20,000 6-7 years later. The interest will kill you from ever being able to pay it off. When I signed up, it was at 10% interest, they increased it. No warning at all till it hit 24% to 25% - that's where they get you on big purchases. Fortunately, I paid off my card. Then they start increasing your limit without your permission again. I got mine decreased and asked if I could get a lower interest rate as my card was paid off. They wouldn't decrease my interest rate because I lowered the credit limit on my card or else they would have. So I cancelled and went with Visa.

I got a card from them and called to report my card loss to find out that they had the wrong unit number for my address. I corrected it at which point they said they could not issue a new card as there have been too many changes to my account and it’s such a new account. I then told them the address mistake was on their end and not mine as it was the same address my card was sent to, so I’m not sure how my addresses changed. They refused to issue me a replacement until I go into the store, wait in line and use the phone in a store to confirm. I would not have an issue if it were a security issue but THEY made the mistake. Not me. There have not been any changes on my account prior to this minor address correction. Also, at the beginning of receiving my card and using it at a store, my transaction was declined. When I called to inquire why, they said they block all cards after the second transaction until a payment was made. That’s fine, but why is this not stated anywhere? Poor customer service and a really bad card. I have cancelled it and hope everyone takes this as a warning not to get this card.

They assess card every few months and decrease its credit limit if it is not used. This influences your credit to debt ratio /credit rating. I went from 20 grand to 5 grand limit in a year. Next time they send me a use it or lose it letter, I will let the card expire so they cancel it. I no longer buy gas or shop at CT either, where I spent many thousands annually, just not on their card. This credit card stinks. Use any other than this one.