Presidents Choice Financial MASTERCARD Consumer Reviews

I've had my PC Financial Mastercard for 10 years, however, after being sent a second new credit card in the last year (both times they said my prior card was compromised..? and a new one was issued) I can no longer use my PC points or see my PC Points balance. The issue began on May 7th, it is now June 6th and they still have not been able to correct the issue. I've called 3 times over this period. Each time was given the same answer and told that the issue will take 6-8 business days to fix. It's now been 23 business days and they still have not corrected the issue. What good is the credit card if I can't use and redeem the points, and what good is a credit card company that is incompetent and has proven unable to solve a problem within a timeline 3 times more than what their own expectation of resolution is. I will be signing up for a competing card and if the issue is finally solved, I'll redeem my points and cancel the card.

Froze card on Black Friday purchase, which is what I ordered the card for, to earn points back. No phone call or mention that card was declined, lost most of my online orders due to Black Friday/Cyber Monday deals were gone by the time I was sent the email. I call customer services and they are surprised I didn't get a call, say it was a security breach yet no explanation how and the only way to release it was to pay $800 onto the card asap. So, lost on cashback and no apology or service, or option to verify on the phone even though I could match all info on application. Apparently, online retailers are stating they have been getting a lot of complaints about this this weekend from PC Financial MasterCard holders, where accounts are suddenly frozen. Totally out of order, and cancelling the cards...not worth it.

I got the MasterCard because I worked at a Shoppers and they had the transfer over while I was there. Now that I don’t work there, it’s useless. Their groceries are way more than anywhere else, customer service is a joke. I can’t take money out. I’ve only missed one payment in a year of only $50 and they completely froze my account. What?! I’ve always paid early and once I pay this off, I’m cancelling and throwing it in a fire. The first customer service guy I talked to was calm but kept going in circles and didn’t answer my questions other than told me he couldn’t help. Asked to talk to a manager and he was useless. Didn’t even try. I’m done

They do not help their customer if they have problems with chargeback. They are on the company's side, not their customer's. I'm cancelling their card. I would rather use my visa. They charge my account interest charges without my knowledge. Terrible customer service.