Presidents Choice Financial MASTERCARD Consumer Reviews

It was all fine and I enjoyed the rewards until they switched to Optimum and there was no way to connect and no online help. Mastercard cut. So deceptive in that at first they give you rewards but then no way to get them.

I have had a very frustrating experience over the past few days with PC. I applied and was accepted for a PC MasterCard...the points incentive was very exciting for me as I own a small business and often make large purchases monthly. The card (and sister card for my partner) came in the mail 7 business days after the application was sent, approving me for an available $12,000 credit. I called and activated both cards, made about 4 or 5 purchases over a weekend, and then a final large purchase over $1500 on Monday. On my way home, I went to stop for a coffee and saw my card was declined. Thinking maybe the account had been flagged due to the big purchase, I called to clear up whatever was going on. The representative I spoke with then told me my account had been frozen, and that I needed to pay back half of what was owing on the card (about $1000) and send in a photo of my utility bill and a drivers license to re-activate the account. Now...this has been 3 DAYS of purchases. Not a month. Not a week. 3 DAYS. I asked over and over again WHY this was happening, and she said the application department needed to review my status. A very vague way of saying "we screwed up, and now we need to hold your account and you need to pay the money back". My partner's card was also frozen, which means we both are now left without a credit card for...how long? When I asked how long this process would take to rectify IF I DID pay the $1000 they were requesting, I was told anywhere from 5-7 business days for the documents to be viewed, and another 5-7 business days for the card to be re-activated. Now, as a business, I can assure you that I can't wait around for 3-4 weeks to be able to purchase merchandise and services. This experience has been a horrible hassle, and when my money is paid off, I will be cancelling this card. I've applied for another credit card in the meantime...but I am SOOO unhappy with how they treated me as a new customer, and how unhelpful they were in answering my questions.

25-30 minutes waiting time each time I call customer service. I only use this Mastercard at selected grocery stores for points. Points are the only reason I have this card. If Costco had all grocery items, I would have shopped there to get 2% back instead of using PC Mastercard. Many years ago, my card was hacked, they had accused me of some charges and had made my life miserable for a few months. Customer service is simply horrible, this card and Canadian Tire Mastercard. Lesson: Never again subscribing for any store-based credit card.