1.5 hour call wait times, customer service doesn't know what they're doing
by Sunnee on Mar 22, 2022
2 out of 5 stars
Credit Card Reviews
Presidents Choice Financial MASTERCARD Consumer Reviews
This page has been viewed by: Please wait... consumers
(404 reviews)
Looking for the best Credit Card?
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Filter
Most helpfull reviewsTags
Agent/rep attitude (2)
Agent/rep availability (1)
Agent/rep callbacks (1)
Agent/rep knowledge (4)
Application (4)
Blocked Account (3)
Cancellation experience (1)
Cash back (1)
Credit Limit (6)
Interest rate (2)
Mobile app experience (1)
On-hold times/transfers (3)
Online chat (2)
Phone wait times (18)
Renewal experience (1)
Rewards (3)
Rewards and Redemption (2)
Security & Fraud Detection (7)
Review author
Are you interested in?
The customer services is bad and they make it hard to dispute a transaction. My calls to customer services often got disconnected and I would have to call back again to wait in line again.
No definitive answers when asking questions, getting shuffled around on hold repeatedly.
Not to mention they were rude when I tried telling them how frustrated I was.