Presidents Choice Financial MASTERCARD Consumer Reviews

I have been trying for the last couple of days to speak to someone about getting a new credit card as the card I currently have may have been compromised. Of course, the wait times to talk to someone on the phone is unbelieveably long to the point where you give up waiting. To go online, and you ask for a "live agent" the system spews out everything you do not want. What gives? Are you trying to lose customers? I ended up having to lock my account and decrease my credit limit as I do not want to risk someone using my card. This company does not seem to care about their customers because if they did their service would be a lot better. This company does not even deserve a rating of 1.

Anyone looking to get double charged on your account using PC Express? Do you know? That nifty feature, allowing you to purchase a product from your home and then go to collect it at a later date? I used it for the first time ever and later found out that not only did they charge my credit card on file, I ALSO had to pay when I got there. Looked at my PC App and saw a charge on there. So basically you'll be paying double and then wait 5 full business days to get your money back. Who honestly comes up with this? So poorly planned. Do they also have anyone working there?? I feel like no one is ever there when I need to talk to someone. I am so going to cancel this credit card. So much trouble for little reward.

Paid card off Oct 1. Purchased something on Oct 7. Since then unable to use our card... unable to get help. Unable to email for help. Unable to log in as access is denied. Unable to phone. Have been waiting over 1 hour with no response on 3 occasions. Terrible service. Can’t imagine if we would lose our card or have it stolen what we would do. Hopefully, there is no fraud happening. As soon as I can I am cancelling my card.

I have now called 7 times over a 10 day period and have not yet been able to reach a customer service supervisor or have one call me back. PC MC sent a letter that reduced my credit limit with no explanation and no evident recourse. I use the credit card extensively every month and pay it off each month. I called to get an explanation and increase or return the credit limit to the previous level. Every time I call I am advised that I must speak to a supervisor but none is ever available and no one has ever called me back and more than a week has passed. Really poor customer service.