Poor Customer Service
by Marg Harlang on Apr 3, 2021
1 out of 5 stars
Credit Card Reviews
Presidents Choice Financial MASTERCARD Consumer Reviews
This page has been viewed by: Please wait... consumers
(404 reviews)
Looking for the best Credit Card?
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Filter
Most recent reviewsTags
Account Changes (6)
Agent/rep attitude (21)
Agent/rep availability (21)
Agent/rep callbacks (11)
Agent/rep knowledge (27)
Agent/rep language skills (5)
Application (24)
Billing/payments (32)
Blocked Account (38)
Cancellation experience (13)
Card fee (1)
Cash back (7)
Claim - adjuster (2)
Claim - denial (6)
Claim payout amount (2)
Claim processing time (7)
Complaints/ombudsman (2)
Credit Limit (42)
Email/message wait time (2)
Insurance: Purchase security (4)
Interest rate (17)
Late payment fee / NSF (2)
Mobile app experience (6)
No-fee (1)
On-hold times/transfers (19)
Online chat (6)
Paper mail experience (1)
Phone wait times (134)
Refund (2)
Renewal experience (1)
Rewards (19)
Rewards and Redemption (16)
Security & Fraud Detection (46)
Travel (3)
Website experience (11)
Review author
I have now called 7 times over a 10 day period and have not yet been able to reach a customer service supervisor or have one call me back. PC MC sent a letter that reduced my credit limit with no explanation and no evident recourse. I use the credit card extensively every month and pay it off each month. I called to get an explanation and increase or return the credit limit to the previous level. Every time I call I am advised that I must speak to a supervisor but none is ever available and no one has ever called me back and more than a week has passed. Really poor customer service.