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Presidents Choice Financial MASTERCARD Consumer Reviews

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(404 reviews)
Presidents Choice Financial MASTERCARD
1.6 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:

Top positive trending topics ?

Billing/payments
6.9%
Agent/rep knowledge
3.4%
Claim - denial
3.4%
Credit Limit
3.4%

Top negative trending topics ?

Agent/rep availability
48.3%
Agent/rep attitude
31.0%
Billing/payments
31.0%
Agent/rep knowledge
27.6%
Agent/rep callbacks
20.7%
Phone wait times
20.7%
Credit Limit
17.2%
Security & Fraud Detection
17.2%
Blocked Account
10.3%
Cancellation experience
10.3%
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Agent/rep attitude (1) Agent/rep availability (1) Agent/rep callbacks (1) Agent/rep knowledge (1) Application (2) Billing/payments (3) Claim processing time (1) On-hold times/transfers (1) Phone wait times (8)
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Bad customer service

by Manpreet Kour on Nov 25, 2023
1.5 out of 5 stars

I have a PC financial Mastercard which I hardly use to make a purchase. I used it once at Costco due to no other options and forgot to pay. PC customer service never sent a reminder via emails or phone calls that your payment is due and sent directly to collections. I have been using other credit cards and never experienced such bad services. I am done and cancelling master card.

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Review topics
Agent/rep availability Agent/rep callbacks Billing/payments