Presidents Choice Financial MASTERCARD Consumer Reviews

This is the worst credit card! Prepare yourself to wait on hold for hours and hours working with the slowest most incompetent people.

They flagged fraud - but I had to call THEM to verify. Called 3 times and waited for 45 minutes each time before hanging up. Ridiculous!!! Sent a message via email and someone called me days later to apologize and lift the hold on the card. Two days later I tried to use the card at the market and it was declined. What!???? Get you act together. I'm cancelling!!!!!

I've had a PC MC for years to get extra PC points but it is so not worth it. There are always problems and you cannot get through to talk to someone. I have been on hold for over an hour (and it's not the first time) just to try and resolve something simple. It is a waste of time and definitely not worth the headache. I will be cancelling it immediately!!!! They should be ashamed.

I write this while still on hold for 1:30 and counting. There is plenty of room on the card but my transactions stopped going through. I tried the support messaging system with no response. Then called the support line > waited 40 minutes > was told by an agent I needed to be redirected to security because they put a hold on the card. He said it would be 5 minutes > now 40 minutes later I haven't heard from anyone and seem to be in the original queue. The card made sense for us a bit during the pandemic, but it's not worth the headache and definitely a better option to go for a travel card now.

Their customer service is a joke. Expect to have your call be on hold for 40+ minutes only for some representative to come on and say something along the lines of “I’m not quite sure how to help you”

Incompetent staffs. Took forever to reach to a live agent. Staffs were rude and unable to identify or reactive my new card. Poor judgment skills

Des heures d'attentes au téléphone. Des dizaines d'appel sans que personne ne réponde. Des courriels de plainte sans aucun retour.

I waited two hours to get through to a customer service rep only to be switched to 6 different reps and still have no resolve to 2 issues. 2 weeks prior I called because I have all these different charges on my card from SPN SHOPATRON rep told me its a scam and cancelled my card. I called to find out what was going on with this issue to be told it's not fraud it's a dispute so I asked why my card was cancelled if it isn't fraud the answer I got from a so-called manager I don't know I'll have to look into it. I also inquired about a payment I made that was not credited to my account, I was told to call back the next day if it was still not credited and they would start an investigation. I called back the next day to be told they don't do the investigation it has to be done by my bank after spending another hour on the phone waiting to get through. I will be paying this card off in full and cancelling it. Worst customer service I have ever experienced.

They make it all almost impossible to speak to a CSR. Every time you call they are having higher than usual call volumes. They only want you to use their automated system. If you ask to have a call back they never do. Worst experience ever.

The customer service is really bad, every time when calling, it will take at least 45 mins waiting time to get hold of someone, then they will transfer you to another person for another 20-25 mins. I was with them for 15 years and recently found there is a fraudulent transaction. It was a restaurant purchase at a transportation company. Obviously, this transaction is not right but they kept asking me if I did any purchase there or used it for any online purchase. We were on the phone for about half an hour, and they said they could not do anything to help. I’m not suggesting people use this card, and if you do, make sure you check all your transactions. Well, if there are fraudulent ones, they are probably not going to help anyway. You are gonna stuck there paying just like me. I cancelled my card right away.