Presidents Choice Financial MASTERCARD Consumer Reviews

The wait times are horrible with over an hour plus every time They are too cheap to get more staff. Goodbye. I am getting another card and destroying this card.

I waited over an hour. I give up. I guess they are not making enough money to hire people to answer their phones...

Beware of signing up with this company if you expect you will ever require customer service... they have none!!! They spontaneously lowered my credit limit for no reason, and when I called them I waited on hold for about two hours at which point they hang up on me. You can't get ahold of them online either!!! Worst customer service from a company that I've ever had!!!

The first two times I had called I had waited 45minutes each and when being transferred it hung up each time. The third time I called I was waiting for 2 hours and spoke with Mitch.
The waiting time is absolutely ridiculous and in the end, I wasn’t even helped with why I was calling. A waste of my whole morning.

Waited well over an hour to speak with someone. Completely Unacceptable!
What happened to customer service?
I'm looking for another credit card. Don't waste your time with PC Mastercard.

No definitive answers when asking questions, getting shuffled around on hold repeatedly.
Not to mention they were rude when I tried telling them how frustrated I was.

Crazy wait times - waited 2 hours and gave up.
Hire a new customer service team!!!
Having one part-time employee working 2 hours each day is not working out for you or your customers!!!

I would give zero stars if I could. Wasted 5 hours of my life which I cannot take back without being helped. The people who answer the phone (after 2 hours of being I the phone cue will just tell you to call back) Upper management should do something about this.

Unexpected car repairs and loss of the second job resulted in missing a payment and being late on the payment after that. I called to ask for assistance in lowering the interest rate so that I could pay down the principal. I was informed that I would need to be ‘current’, all paid up, to be considered for their ‘hardship program’ and then the interest rate would be lowered. If I was all paid up and current, I wouldn’t need the hardship program! Out of all the customer service representatives I spoke to, only one understood what I was saying and he was the only one with any personality whatsoever. Their credit department called me NO LESS THAN 6 times every day! When I’d answer, nobody was there. Every time I called them, I was on hold for no less than 2 hours each time. Now, after being overdue for 3 months (I have been paying whatever I could each month) they have sent my account to a collection agency. TERRIBLE customer service and I would not recommend getting a PC Mastercard to ANYONE! Both of my kids and ex-husband have all cancelled their PC Mastercards because of the poor customer service. My other credit card company has stopped all interest for a FULL YEAR !! PC Mastercard needs to get in touch with real life.

Nowadays it's easy to just blame it on the pandemic.
It's just outrageous. I had to wait for more than 1 hour just to transfer to another call and got disconnected on the course.
I understand due to pandemics it is a bit hard, but I don't this is anything related to that.
If I had an option for negative stars I would have gone with that.